Windows 10: Cannot sign in after resetting the laptop

Discus and support Cannot sign in after resetting the laptop in Windows 10 Installation and Upgrade to solve the problem; I have a laptop running Windows 10. Recently I found it was not working properly. So, I reset it using the internal utilities in the Windows 10 OS.... Discussion in 'Windows 10 Installation and Upgrade' started by HYWong_HK, Apr 24, 2022.

  1. HYWong_HK Win User

    Cannot sign in after resetting the laptop


    I have a laptop running Windows 10. Recently I found it was not working properly. So, I reset it using the internal utilities in the Windows 10 OS. After the reset process was complete, I saw a screen that showed “Other Users” and I was asked to enter the username and password. I entered my MS account name and password. But Windows said the information was incorrect. I looked up this Community site for recommended solutions but none of them worked in my case. Later I found out that there was no “administrative account” available on the computer anymore. Would someone be able to help me solve t

    :)
     
    HYWong_HK, Apr 24, 2022
    #1
  2. Yolvi Ell Win User

    Inability to sign on to my laptop

    Hi,



    It's possible for you to change the sign-in method of your computer once you're logged in. Since you can't remember your password, if you're using your Microsoft account, we suggest that you follow the steps
    provided in this article: When you can't sign in to your Microsoft account.
    If you're using a local account, follow the steps here instead: Reset
    your Windows 10 local account password
    .



    Once you're able to sign in, you can change the sign-in options by following these steps:


    • Click Start.

    • Type Sign-in options.

    • Press Enter.

    • Under PIN, click Add.

    • Enter your password or any other required information when prompted and click
      OK.

    • Enter at PIN number with at least 4 digits and click OK.



    Let us know if you need help with any other concerns.
     
    Yolvi Ell, Apr 24, 2022
    #2
  3. n-ster Win User
    n-ster, Apr 24, 2022
    #3
  4. Clem Win User

    Cannot sign in after resetting the laptop

    Multiple Issues After Resetting Laptop

    Hi,

    I recently reset my laptop and since then I've been experiencing a whole host of issues:

    • Windows search bar doesn't work
    • Shop app won't open
    • Won't allow me to change location settings
    • Clock/calendar on my toolbar is unresponsive when I click on it

    Any ideas what the problem might be, please? Advice / suggestions are very much appreciated!

    Cheers,
     
Thema:

Cannot sign in after resetting the laptop

Loading...
  1. Cannot sign in after resetting the laptop - Similar Threads - Cannot sign resetting

  2. Cannot sign into laptop

    in Windows 10 Gaming
    Cannot sign into laptop: Even though I reset my Microsoft password it still says incorrect password. Please advisr. https://answers.microsoft.com/en-us/windows/forum/all/cannot-sign-into-laptop/c62c4299-710d-452a-9a4b-123d3ad69a59
  3. Cannot get into laptop after signing in

    in Windows Hello & Lockscreen
    Cannot get into laptop after signing in: I signed into my Microsoft account and then restarted my computer. The start up screen shows my Microsoft user name and I click to sign in. I enter the correct password and then it asks me to set up my pin. This doesn’t work, so it gives me the option to skip this step, so I...
  4. Cannot get into laptop after signing in

    in Windows 10 Gaming
    Cannot get into laptop after signing in: I signed into my Microsoft account and then restarted my computer. The start up screen shows my Microsoft user name and I click to sign in. I enter the correct password and then it asks me to set up my pin. This doesn’t work, so it gives me the option to skip this step, so I...
  5. Cannot get into laptop after signing in

    in Windows 10 Software and Apps
    Cannot get into laptop after signing in: I signed into my Microsoft account and then restarted my computer. The start up screen shows my Microsoft user name and I click to sign in. I enter the correct password and then it asks me to set up my pin. This doesn’t work, so it gives me the option to skip this step, so I...
  6. Cannot Sign Into Laptop

    in Windows Hello & Lockscreen
    Cannot Sign Into Laptop: HelloMy LG gram is not letting me sign in. I recently switched which microsoft account i was using from a school one to a personal.Since then, my laptop went to sleep and will not let me log in again.I go to sign in and it just takes me to the default window displaying the...
  7. Cannot Sign Into Laptop

    in Windows 10 Software and Apps
    Cannot Sign Into Laptop: HelloMy LG gram is not letting me sign in. I recently switched which microsoft account i was using from a school one to a personal.Since then, my laptop went to sleep and will not let me log in again.I go to sign in and it just takes me to the default window displaying the...
  8. Cannot sign in after resetting the laptop

    in Windows 10 Gaming
    Cannot sign in after resetting the laptop: I have a laptop running Windows 10. Recently I found it was not working properly. So, I reset it using the internal utilities in the Windows 10 OS. After the reset process was complete, I saw a screen that showed “Other Users” and I was asked to enter the username and...
  9. Cannot sign in after resetting the laptop

    in Windows 10 Software and Apps
    Cannot sign in after resetting the laptop: I have a laptop running Windows 10. Recently I found it was not working properly. So, I reset it using the internal utilities in the Windows 10 OS. After the reset process was complete, I saw a screen that showed “Other Users” and I was asked to enter the username and...
  10. Cannot Sign into Laptop

    in Windows 10 Software and Apps
    Cannot Sign into Laptop: I can't sign into my Laptop. It requests that i change the pin, yet it will not let me, and it presents me with "Your credentials could not be verified." After I press "Okay," on that screen it says "Something went wrong and your PIN isn't available status: 0x000015b...