Windows 10: Cannot sign into Windows with Hello Key

I was updating my computer and managed to get myself locked out. It will not let me reset the windows 10 hello key and instead goes into an error loop. I think it may have something to do with the fact that I changed my email address a few months ago. I'm not sure how to regain access. Thanks.

:)

 

My hello sign in stopped working.

Hi,

This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

• Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
• Is there an error message displayed when using Windows Hello?

Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

• Click the Start button and select the Settings
  icon.
• Choose Accounts from the list.
• Select Sign-in options in the left pane of the window.
• Under Windows Hello, kindly check the status of it.

As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
update drivers in Windows 10.

We'll keep an eye out for your response.

 

Face sign in is missing in windows hello

Hi Suvajit,

Thanks for posting your query on Microsoft Community.



As per your query, I suggest you to change the Sign In option and check if it helps.

To change Sign In option, follow the below steps.

• 
  Type Setting in the search area on the taskbar and select
  Settings.
  
• 
  Select Accounts.
  
• 
  Select Sign In option on the left panel.
  

Reply to us with the status of your issue. We will be happy to assist you.

 

Windows Hello & Sign In

Thank you for the update. In this case, we suggest that you run the Hardware and Devices troubleshooter to scan your computer, identify the problem, and attempt to fix the issue automatically. You may refer to the steps below:

• Press Windows key + R and type Control Panel.
• Type troubleshooting in the search bar and click on
  Troubleshooting.
• Click on Hardware and Devices.
• Follow the steps from the wizard to run the troubleshooter.

If the troubleshooter can't identify the problem,
we recommend that you download and install the latest version of the camera driver.
It is possible that the driver is outdated causing the issue to occur.

Keep us in the loop.