Windows 10: Cannot uninstall or install new trackpad software

Discus and support Cannot uninstall or install new trackpad software in Windows 10 Gaming to solve the problem; Hi, the hard drive for my old Lenovo Y50-70 touch got corrupted so I switched out some components hard drive, battery, RAM sticks and did a clean... Discussion in 'Windows 10 Gaming' started by tsoupark, Jul 30, 2024.

  1. tsoupark Win User

    Cannot uninstall or install new trackpad software


    Hi, the hard drive for my old Lenovo Y50-70 touch got corrupted so I switched out some components hard drive, battery, RAM sticks and did a clean install of Windows 10. Everything is working perfectly except for one thing: the 2-finger scroll function on the track pad. A lot of the answers online say to toggle the "enable scroll" setting, which simply does not exist when I go into settings picture attached.When I click on "additional settings," I get this error picture attached. When I click "yes," it prompts me to restart, the laptop does restart, but nothing else happens.I've gone to t

    :)
     
    tsoupark, Jul 30, 2024
    #1

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    Any suggestions? *Confused Cannot uninstall or install new trackpad software :confused:
     
    oli_ramsay, Jul 30, 2024
    #2
  3. Trackpad driver is constantly removed

    Hi,

    I understand the inconvenience caused.

    Thank you for mentioning the different steps you have tried to resolve the issue, we appreciate your effort.

    I suggest you to try the steps below and check if it helps.

    1. Press Windows key + X and select device manager.

    2. Click "view" and select "show hidden devices".

    3. If the trackpad driver is listed, right click on the driver and uninstall it.

    4. Restart the computer and have Windows automatically install the driver upon restart.

    Let us know the result.
     
    Wungraileng Vashi, Jul 30, 2024
    #3
  4. Cannot uninstall or install new trackpad software

    Dissabled trackpad

    Hi Samrat, my name is Neil, and I'm a Windows 10 user like you.

    I'll be happy to help you with your question.

    Please use the external mouse to complete these next few steps of instructions until we can get your trackpad working again.

    Right click your Windows Start button and then click on "Device Manager".

    In Device Manager, we need to locate your trackpad. Usually this will be listed under ">Mice and other pointing devices" or ">Human Interface Devices". If it's listed under ">Human Interface Devices", it likely is named as a "HID-compliant touchpad".

    If you don't see your trackpad, but do see two entries named "HID-compliant mouse", right-click each and select Properties. In the Properties window, on the General tab, check the Location value. If the Location is "on I2C HID Device," that is the touchpad device on your laptop.

    After locating your Touchpad, right click it and then click on "Update driver".

    Click "Search automatically for updated driver software" and follow the steps.

    If updated driver software was found, does your trackpad now work ok?

    If it doesn't, then please do the following:

    Right click on your trackpad again, but this time click on "Uninstall device".

    If you are also asked if you want to "also uninstall driver software for the device" check the box and then click on Uninstall.

    Now reboot your computer.

    Your trackpad will be reinstalled upon reboot.

    See if it now works OK.

    Please do let me know how you get on.

    Kindest regards,

    Neil
     
    Smug Puppy, Jul 30, 2024
    #4
Thema:

Cannot uninstall or install new trackpad software

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