Windows 10: Cannot use scroll Function after upgrading

Discus and support Cannot use scroll Function after upgrading in Windows 10 Drivers and Hardware to solve the problem; Hi, I just upgraded my Acer notebook from Windows 7 Pro the other day. Although my touchpad is working fine, I cannot have it enable scrolling. I... Discussion in 'Windows 10 Drivers and Hardware' started by fin kid, Jul 25, 2016.

  1. FIN KID
    fin kid Win User

    Cannot use scroll Function after upgrading


    Hi,
    I just upgraded my Acer notebook from Windows 7 Pro the other day. Although my touchpad is working fine, I cannot have it enable scrolling. I remember that I had a Synaptics touchpad driver used in the Win 7 OS. After searching around on the web, I attempted the following registry tweak in order to have this work:

    HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnh\UseScrollCursor set to 0

    This did not work, so I explored the manufacturer's website to look around for a driver update. It turned out that Acer does not support my laptop make (Aspire 5750g) for Win 10 driver; so I downloaded the driver from Synaptics' website (Synaptics_v19_0_19_1__C__x86-x64__Win10__Signed__MS_Win10_UXUI) . However, when attempting to install, I got the warning message attached.


    Cannot use scroll Function after upgrading [​IMG]


    Although I attempted to install this anyways in a desperate attempt to make it work, this did not do the job.

    The list of installed programs shows v15 of the touchpad driver still there. However, I am not able to remove this:


    Cannot use scroll Function after upgrading [​IMG]

    (That dll file is indeed not there)

    Can anyone please help me with this ? Many thanks in advance !

    :)
     
    fin kid, Jul 25, 2016
    #1
  2. ROBERTCOATES
    robertcoates Win User

    upgraded to Win 10 and cannot scroll using mousepad

    I upgraded to Win 10 today and no matter what I do I cannot scroll up or down using the mousepad. I've tried restarting, went into mouse settings, all without success. I can move the cursor around using the mousepad but cannot scroll using finger on mousepad.
    I can scroll up and down by using the side up/down arrows. This issue only happened after upgrading to 10.
     
    robertcoates, Jul 25, 2016
    #2
  3. CAROLJONES151
    caroljones151 Win User
    The scroll function on my touchpad does not work

    The scroll function on my touchpad does not work after upgrading to Windows 10 from Windows 7
     
    caroljones151, Jul 25, 2016
    #3
  4. FIN KID
    fin kid Win User

    Cannot use scroll Function after upgrading

    Bump. I would be grateful if anyone could please assist me with this.
    Many thanks for your help.
     
    fin kid, Aug 18, 2016
    #4
Thema:

Cannot use scroll Function after upgrading

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