Windows 10: Cannot view some of jpeg pictures in windows 10 photo app

I can view jpeg pictures in the Windows 10 Photos App but some jpeg pictures I cannot view. The app states "we don't support this format" I have resaved, but still couldn't view.

:)

 

Cannot view photos in photo app


I opened my picture library and double clicked to view photo, photo App opens and shuts immediately and then displays an error message. This happens with all photos/pictures I have tried to open!



How can I view my photos/pictures in Windows 10? *Sick

Just to clarify I sign in with a Local account, do I have to sign in with a Microsoft account to use the apps?

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

http://windows.microsoft.com/en-US/windows-10/photos

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

• 
  

 

Windows 10: Photos App is not working while opening pictures.

Hi Lowana,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if photo app is corrupt or there is change in photo app settings.

To assist you better, please provided us the information below:

• Have you tried to checked the issue by opening pictures present in the external USB drive?
• Have you made any changes in the photo app prior to the issue?

I recommend you to follow the steps below to run Windows Store apps troubleshooter and also check if you are able to access photos app through search bar.



Step 1: I suggest you to run Windows Store apps troubleshooter from the below Microsoft Help Article and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Step 2: I recommend you to check if you are able to access Photos app through search bar.

1. Click on Search bar.

2. Type "Photos" without the quotes in the search bar and click on it.

3. Then check if you are able to open the app.

Please get back to us with an update on issue with opening pictures through photos app, we will be happy to help.



Thank you.