Windows 10: Canon iR-ADV 6255 Scanner

I purchased a new laptop with Windows and can not get my Canon iR-ADV 6255 Scanner to scan to it. All the older computers within my network still receive scans but not my new laptop. I can print to the printer but not receive scans. Any help would be appreciated.

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Canon iR-ADV 6255 Scanner

I purchased a new laptop with Windows and can not get my Canon iR-ADV 6255 Scanner to scan to it. All the older computers within my network still receive scans but not my new laptop. I can print to the printer but not receive scans. Any help would be appreciated.

 

Canon iR-ADV 6255 Scanner

Hi EricBeu

My name is Jon and I am an independent technical adviser. I would like to help you resolve your issue.

Is your new laptop running Windows 10 and your older computers running Windows 7 or 8?

I think this may be due to Windows 10 disabling a file sharing protocol called SMB for security reasons. It may be that the other Windows 10 computers haven't received the update yet. This can be re-enabled if necessary and required by following the steps below.

Go to Windows Features (Turn Windows Features on or off), you can search for it in Control Panel or Cortana. Go to the SMB section and make sure that both client and server are checked. Reboot the PC.

There may be some newer software for the scanner to overcome this issue and worth checking first.

Hope this helps.

Jon.

 

Canon IR-ADV C5250i printer hangs after windows update KB3140741

Original Title: problems after installing KB3140741 Canon

Hi Community,

We are having some problems with our cannon printer after this update KB3140741(Canon IR-ADV C5250i with a fiery controler driver version 6.3.9600.17415)

When we select this printer on one of our workstations with this update installed the application crashes. And there is no restore point to get back to. Do any of you have a solution for this? or a way to get rid of this update?

Thanks in advance!