Windows 10: Canon MF 244DW software for scan utility. Installation problems .Windows 11 professional

I am unable to install the latest software available in the canon website for MF244DW image class printer & scanner. Though the driver for printer could be installed without any issue, the software for scan utility failed to install despite many attempts. After two failed attempts, the system displayed an error message that there is a hardware problem in C drive. I bought the new lenovo workstation just a month ago. Surprised to see hardware error in a brand-new Lenovo machine with best configuration after third party software from a reputed vendor failed to install. Please help. Thanks.M

:)

 

Canon Printer’s ADF not seen when scanning from PC

I’m having a weird problem with my Canon MF264 printer/scanner. I’ve spent way too much time trying to figure this out - going to need some help.

The problem is that when I go to scan multiple documents placed in the ADF (Automatic Document Feeder) the Canon MF Scan Utility on the PC cant “see” the ADF.
Currently it fails because it can’t see that anything is in the ADF.
If I use the ScanGear option it fails with a Canon error message: “Scangear MF can’t communicate with the scanner” Code 155,0,0.

Background:

• Scanning from the ADF was working from the problem PC at one time. It has been a few months since I used it last.
• The printer is connected to the problem PC (running W10 22H2) by USB cable.
• The printer is also connected to the network via Ethernet cable. I’ve tried it with the Ethernet cable disconnected.
• All functions of the printer work. It copies on the printer from the ADF. It scans from the Platen Glass from the problem PC using the Scan Utility.
• I have a second printer/scanner (Epson) connected by USB that can scan from the problem PC using it’s ADF.
• When I use the Scan Utility to scan from the Feeder I get a message on the PC to “put a document in the feeder” - however a document is in the feeder.
• The printer’s LCD screen says “The original is in the Feeder”.
• Originally, in Canon MF Scan Utility, the only scanning option available was the “Platen Glass”. The other normal options - “Automatic” and “Feeder” - were not listed under any of the scanning methods in the Utility.
• I updated the printers firmware, printer drivers, and scanner driver to the most recent versions from Canon. There were updated versions. The new scanner driver was dated 11/28/2022.
• After the printer updates, the normal 3 scanning options are now present in the Utility, but it doesn’t work from the ADF Feeder with the error message I listed above.
• I have a second PC (W10-22H2) that is connected to the printer through the wired network. It can scan from the ADF just fine.
• I’ve tried disabling my antivirus software.
• Again, all functions of the printer and the drivers are working just fine.
• It is only the USB connected PC having a problem with the Canon printer.

There have probably been 5 or 6 Windows Updates since the ADF last worked and I think one of them was going from 21H2 to 22H2.
I recall a thread here talking about something like this just recently with a registry fix, but I can’t find it. If you are the OP let me know!

Any thoughts on how to get communication to and from the printer through USB connection?

 

Canon MF scan

I have installed the Canon MF 635C via wireless to my Dell Laptop (64 bit, Windows 10). The printer works, but the scanner doesn't. (It does though, on my daughters Apple! Maybe time to change!)

 

Canon MF4500 scanner with w 10

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to use the scanning option after the Windows Update. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the exact model number of the Cannon Scanner?
  
• What is the KB number of the Windows Update installed prior to this issue?
  
• What is the error you are getting, while scanning?
  

Meanwhile, we would suggest you to update the scan driver and check.

1. Press Windows + X keyand selectDevice Manager
   from the context menu.
   
2. Spot and expand the “Imaging devices”.
   
3. Right click on the Scanner driver and select
   “Uninstall”
   
4. Check the box beside “Delete the driver software for this device”
   
5. Restart the PC and then install the driver from Canon website
   

If the issue persists, then we would suggest you to run Canon’s MF Toolbox in compatibility mode.

1. Firstly you need to uninstall the Canon MF Toolbox V 4.9.11mf18 from the PC
   
2. Then download the Canon MF Toolbox from the
   Canon website.
   
3. Enter your scanner’s model and follow the on-screen instructions to download the utility. Once downloaded, then install the application.
   
4. Now run the application and use it to send scanning requests to your scanner.
   

Regards,

Aditya Roy

Microsoft Community – Moderator