Windows 10: Canon Scanner Getting Mystery Line On Scans

I have a CanoScan 4400F and I'm getting a pale blue vertical line going down the center of the scanned image. I've cleaned the glass bed multiple times. But it won't go away. How do I get rid of this?

:)

 

Canon MF4500 scanner with w 10

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to use the scanning option after the Windows Update. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the exact model number of the Cannon Scanner?
  
• What is the KB number of the Windows Update installed prior to this issue?
  
• What is the error you are getting, while scanning?
  

Meanwhile, we would suggest you to update the scan driver and check.

1. Press Windows + X keyand selectDevice Manager
   from the context menu.
   
2. Spot and expand the “Imaging devices”.
   
3. Right click on the Scanner driver and select
   “Uninstall”
   
4. Check the box beside “Delete the driver software for this device”
   
5. Restart the PC and then install the driver from Canon website
   

If the issue persists, then we would suggest you to run Canon’s MF Toolbox in compatibility mode.

1. Firstly you need to uninstall the Canon MF Toolbox V 4.9.11mf18 from the PC
   
2. Then download the Canon MF Toolbox from the
   Canon website.
   
3. Enter your scanner’s model and follow the on-screen instructions to download the utility. Once downloaded, then install the application.
   
4. Now run the application and use it to send scanning requests to your scanner.
   

Regards,

Aditya Roy

Microsoft Community – Moderator

 

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Canon MG5350 scanner not working

The scanner in my Canon Pixma MG5350 has stopped working - I get a message "U network scanner EX cannot be found. Re-install scanner driver". I have re-installed all the drivers from Canon but still not working.

I have been in contact with Canon support who suggest that this is a windows problem and that even if I change my printer I will still not be able to scan.

I am on window 10 version 1809 build 17763.134

I would appreciate and help in resolving this issue

Thanks

John in the UK