Windows 10: Canon scanner not detected

I have downloaded Canon IJ utilities driver for my Canon MG2950 scanner/printer from the Canon website. It failed to download by usb cable- many times ... but when by wifi it was successful.

All items of the IJ utilities download are visible on my computer but although the printer works fine, my computer fails to connect with the scanner. Error screen says 'unable to connect'... and 'scanner is OFF' ! Canon say that the error code indicates that Windows Defender firewall is the issue. How can I solve this ?

I have downloaded the Windows10 scanner driver and the scanner operates !

I wish to have the Canon scanner though.

:)

 

Canon Imageclass MF5770 will print, but isn't detected as a scanner

I am connecting a laptop running Windows 10 to a Canon Imageclass MF5770 mutifunction printer-scanner. I am able to print using USB and Network connection. However, I am unable to scan as my laptop won't detect it as a scanner. I have downloaded the latest
drivers from Canon, but it still isn't detected as a scanner.

Thanks for any help you can give.

UPDATE:

I am able to see and use the scanner function when connected by USB, but not when using network connection.

 

Canon MF4500 scanner with w 10

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to use the scanning option after the Windows Update. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the exact model number of the Cannon Scanner?
  
• What is the KB number of the Windows Update installed prior to this issue?
  
• What is the error you are getting, while scanning?
  

Meanwhile, we would suggest you to update the scan driver and check.

1. Press Windows + X keyand selectDevice Manager
   from the context menu.
   
2. Spot and expand the “Imaging devices”.
   
3. Right click on the Scanner driver and select
   “Uninstall”
   
4. Check the box beside “Delete the driver software for this device”
   
5. Restart the PC and then install the driver from Canon website
   

If the issue persists, then we would suggest you to run Canon’s MF Toolbox in compatibility mode.

1. Firstly you need to uninstall the Canon MF Toolbox V 4.9.11mf18 from the PC
   
2. Then download the Canon MF Toolbox from the
   Canon website.
   
3. Enter your scanner’s model and follow the on-screen instructions to download the utility. Once downloaded, then install the application.
   
4. Now run the application and use it to send scanning requests to your scanner.
   

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Canon PIXMA MX472 All-in-One - Scanner did not install

Like the previous poster suggested, unplug the USB cable from the printer and turn off the printer.
Start the installation of the drivers, watch the install windows VERY CAREFULLY as there will be instructions as to when you need to plug the USB cable into the printer and turn the printer on.
I ran into this exact scenario when I installed my printer after a Windows 10 Pro install (1909).
The printer ran fine but when I tried to use the scanner, no dice...
Printer is Canon MG6820.

The only other thing I can suggest if that doesn't work is to turn your firewall off, turn off any anti-virus software, and then do the driver installation again following the install windows VERY CAREFULLY.
I had to do that step on a Windows 7 Pro PC in order for the scanner to work.

EDIT: Follow this link to see where I asked for help: Solved: MG6820 can't scan from the Operation Panel... - Canon Community


Good Luck.