Windows 10: Canon Utilities software won't work now on my Window 10. It used to work but now it...

Read the Subject line. This question is for Microsoft technicians. It is a big company and they profit from use of their operating system. It is their responsibility to answer questions. Thank you to anyone who knows the answer to my problem but Microsoft owes me an explanation.

:)

 

Canon EOS utility stopped working

Hi Zerah,

There could be changes or updates on your computer that has caused the Canon EOS utility to stop working. For us to sort out and address this problem, we would like to know the following:

• Can you tell us what changes were made on your laptop prior to the issue?
• Have you installed any updates so far?
• Have you tried to uninstall/reinstall the program?

If you have any devices connected to your laptop other than the keyboard, mouse, and your camera, we suggest that you unplug those devices. Also, make sure to turn off the camera and close its utility. Once done, turn the camera back on, then launch the
camera utility.

Let us know the result so we can further look into the issue.

Regards.

 

Canon MG5350 scanner not working

Hi John,



Thank you for including the screen shot of the error. You may try the below suggested steps to fix the issue.

1. Connect the Printer to wireless router.
   
2. Run the printer software from the Canon site to download and the set the printer up on the PC.
   
3. Download the IJ scan Utility and try attempting to scan documents.
   
4. If you still notice the same error, hold down the stop button (Red Button) on the printer for 10 seconds or until the error light goes off and release it.
   
   
   
   
   

Hope it helps.





Muralidhar

Microsoft Community Moderator

 

Canon - Printers - Canon MG5500 series Printer - Error 0x80240017

GaryRouth's suggestion didn't work for me. But I took his lead and used a slightly different process that eventually worked.

I uninstalled the Canon software in "Programs and Features",

rebooted my machine,

then went to Canon's site and downloaded the full package from Canon for my printer,

extracted the package,

went to the extracted files and opened the DrvSetup folder,

ran the DELDRV64.exe utility to cleanup the old software,

then ran the Setup64.exe to install the Canon software.

Since I've followed these steps, the printer works and the Windows Update for the printer isn't showing up.