Windows 10: Cant access new family account of my daughter

I just created an account for my daughter as a user on my pc and I can't login to the Outlook email for her I just created. It keeps saying the password is wrong and now account is locked and I can't recover anything because the recovery request keeps asking me for email information but I never successfully logged in under that profile in the first place to confirm any family invite requests anyways. Very confused.

:)

 

Are Windows Live Family Safety settings preventing me to sync daughter's Hotmail account on her new Windows Phone?

Thanks. After some digging, found the answer in another forum focused on Windows Live Family Safety.



If you've set up Windows Live Family Safety for a child, you need to temporarily change the setting to allow your child to manage their own contacts. After you go through the steps below and your child's Hotmail account syncs the first time on the Windows
Phone, you can chang setting back to parental control of contacts.

Here are the steps:

• Go to Outlook – free personal email and calendar from Microsoft
• Click on ?Family Safety? link midway down the page.
• Log in to Windows Live Family Safety using your Windows ID and password (you'll need to do this even if you're already logged in to Windows Live or Hotmail.)
• Click "Edit settings" link under the child who has the new Windows Phone.
• On the settings page for the child, click "Contact management" link.
• Select "Child manages their own contact list." (As indicated above, you can change this back to "Parent manages the child's contact list" after Hotmail syncs the first time on your child's Windows Phone.)
• Make sure you've also selected the checkbox midway on the page to allow your child to use Hotmail as well if it isn't already selected.
• Click "Save" at the bottom of the page to save changes.
• Close Windows Live Family Safety.

This did the trick for my daughter's new phone. It's also a known issue; I mentioned it to AT&T store rep when I went in with my daughter to pick out a case for her phone and they indicated they've seen this issue before and this usually does the trick.

FYI, I read a number of posts in the Windows LIve Family Safety forum voicing concern that you can't limit access on a Windows Phone like you can with your PC using Windows Live Family Safety, such as restricting access to inappropriate websites or games.

In the case of websites, this is true, but you can generally limit access to inappropriate websites by selecting parental control services from the cell phone carrier. With AT&T, for instance, there's a monthly charge for parental controls, but these controls
also allow me to limit the number of text messages my daughter sends as well as how much data she uses.

In the case of games, however, access to games is controled through Xbox 360's family settings at no additional cost.

Hope that helps others experiencing this issue.

 

Are Windows Live Family Safety settings preventing me to sync daughter's Hotmail account on her new Windows Phone?

 

unable to synch daughters phone to my family

Hi shelleyb370,

Thank you for posting on the forum.

According to your post, you have set up My Family for your daughter's phone but it keeps saying no phone on windowsphone.com.

First, please double check what account your daughter is using as the primary Microsoft Account on the phone. My Family needs to be set up using the primary account. On the phone, go to Settings > Emails+Accounts. Here you will see the 'Microsoft Account'.

Using this account, please sign in to
www.xbox.com and make sure your daughter has a free Xbox account. You may need to accept Terms of Use if prompted on the xbox.com website.

Then sign in to www.windowsphone.com with the parent Microsoft Account. Go to My Family set up page, and click Add a kid and try to add your daughter's account.

If the issue persists, I would suggest that you create a new parent account and try to set up My Family again.

Kind Regards,