Windows 10: Can't Access Quarantined Emails

Discus and support Can't Access Quarantined Emails in Windows 10 Software and Apps to solve the problem; I frequently get an email that reads: "Microsoft 365 security: You have messages in quarantine. . . Review them within 30 days of the received date by... Discussion in 'Windows 10 Software and Apps' started by Victor Poulsen, Oct 19, 2023.

  1. VICTOR POULSEN
    Victor Poulsen Win User

    Can't Access Quarantined Emails


    I frequently get an email that reads: "Microsoft 365 security: You have messages in quarantine. . . Review them within 30 days of the received date by going to the Quarantine page in the Security Center." But when I try to review the message, I am told that my account " is a personal Microsoft account. Personal Microsoft accounts are not supported for this application." This is VERY frustrating! What am I supposed to do? I should also note that I don't have Microsoft 365 and the emails come via an alias manager I have set up. Please advise!

    :)
     
    Victor Poulsen, Oct 19, 2023
    #1
  2. JCASWELL
    jcaswell Win User

    W10 can connect to wider internet but cannot access web pages

    I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy. I have tried the following:
    1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
    2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
    3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
    4. I am using Windows Defender and have:
      1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
      2. Turned off the Firewall and tried again - no connection
    My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender) So - any suggestions?
     
    jcaswell, Oct 19, 2023
    #2
  3. JSSSSSSSSS
    Jsssssssss Win User
    Quarantined Trojan:JS/Flafisi.B

    Trojan:JS/Flafisi.B threat description

    When Windows Defender detects and quarantines a threat you are protected and the quarantined item/file/threat cannot harm your computer anymore. Also: Quarantined items will be removed automatically after some time.

    That being said...

    Why you cannot find/see a Remove possibility, I do not know.

    I'm not a Windows 10/Windows Defender user so I'm not 100 % sure that the below from this site (Antivirus and antimalware software: FAQ - Microsoft Support)
    copied/pasted info is correct (later EDIT: info is not correct. See my other replies!):

    On Windows Defender Antivirus for Windows 10 version 1703 and later:

    • Use the Windows search box to find and open the Windows Defender Security Center
    • Navigate to the Virus & threat protection > Scan history.
    • Under Quarantined threats, select See full history
    Once you have reviewed the quarantined items you can:

    • Select Remove all to delete all quarantined software.
    • Select individual files, and then click Remove or
      Restore      .
    • Select Quarantined items and then View details. You might be asked for an admin password or to confirm your choice.
    ======

    I've seen other posts on a similar threat detection for Flash Player where the user also said he didn't have the Remove option...

    See here:

    ====

    Suggestion to upload the detected file to MS:
    Submit files for malware analysis

    and to also upload it to VirusTotal and/or any other service listed here:
    List of Online File analyzers & services

    In addition you might want to run some scans with one or the other tool mentioned here:

    List of Malware Removal Tools
     
    Jsssssssss, Oct 19, 2023
    #3
  4. CRAWDADDY1999
    Crawdaddy1999 Win User

    Can't Access Quarantined Emails

    Windows Defender is missing Restore Button for Quarantined Threats

    It wasn't listed under "Quarantined Threats", but was listed in "See full history" as quarantined. It has been about 2 hours
    and now it is listed under "Quarantined Threats" which now shows the Restore or Delete options. Something must be causing
    a delay in listing the quarantined file under "Quarantined Threats" after they have been found and quarantined by Defender.
     
    Crawdaddy1999, Oct 19, 2023
    #4
Thema:

Can't Access Quarantined Emails

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