Windows 10: cant access store from my mobile

hi there. i own a 640 XL phone and i had it upgraded years ago to windows 10. unfortunately, one of our hot shots claimed that he was a microsoft nerd and convinced me to upgrade my phone. so what he did was instead of fixing it, he downgraded my software to 8 and accordingly, i cant access the store nor internet. I tried everything: resetting the phone, searching the internet, asking my IT colleagues, etc in vain. my only option is to take it to a technician may be he can help. can anyone help me? thank you

:)

 

Mobile Browser Access to TPU

iPhone works here.

I also suggested a mobile version of the site a while back, btw. It's in the Suggestions forum.

 

window store not working

Hi,

What is the error message you get when you try to access Store ,Camera, Alarm ,Calculator apps?

I suggest you to reset Windows Store cache and check. Follow the steps:

• 
  On the desktop screen, press
  Windows key and R to open run box.
  
• 
  Type WSReset.exe and hit
  Enter.
  

Hope it helps.

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.