Windows 10: Can't access the basket in Microsoft software update catalog...

I was trying to download the latest driver for Realtek HD Audio and saw that the link to do so was a sticky so it must be a popular thing to do. I tried to download the driver in the catalog -- not sure why there are two that are described identically but are different sizes -- and it appeared it was gonna work until I clicked on view basket in order to download the selected driver. There I encounter an error each time I try.

I have used the Microsoft software update catalog before to manually apply updates. I'm pretty sure that I've never had any problem with any of the feature/functionality -- at least I don't remember ever having any. For some reason, while I can browse/search it and select updates to download resulting in the number shown in the catalog being updated,, whenever I click on view basket I get the error shown at the bottom of this post.

I'm running Win 10/IE 11 and have tried setting the site to "compatible" as well as enabling cookies and pop-ups explicitly for this site. Nothing has had any effect -- each time sameO sameO.

I've seen tons of posts with this same problem and most of the responses just seem to be shots in the dark -- some with the suggestions to do the above.

Is anybody familiar with this issue and what I need to do to resolve it?

In fact, I don't care if I download fr4om some other site but I can't find any other sources, even Realtek, for this newest driver. If you know a downloadable sorce for this same driver then I can worry about using the catalog another day.

Thanks in advance for your help.

Howard
Redmond, WA

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:)

 

Problems with windows 10

You can find the update package for KB3099406 in the Windows Update Catalog at

Microsoft Update Catalog

You MUST use IE 11 to access the catalog. IE 11 is in the Windows Accessories folder on your All Apps menu. Add the appropriate update for your system to the basket and download to your desktop. Double-click
it to run the update.

 

KB3172985 won't install, can't get update on catalog

Hi, my pc is stuck with the KB3172985 update that fail to finish update.

So i tried to use the update catalog (and was forced to use I.E. since my Firefox won't load the site).

But after i add the update to the basket when i click to see my basket, it is empty so i cannot download the update.





then i click view basket and :





Same applies to the KB3172988 update witch seems to be a fix to the KB3172985 update, i can't download it on the catalog.

I even tried to delete the C:\Windows\SoftwareDistribution\Download files to "reset" the Windows Update. It tried to re download the KB3172985 again but it's ending failing to to install it again.

What can I do for this update ?

 

Does this help?
Download Realtek High Definition Audio for Vista, Windows 7, Windows 8 and Windows 10 - MajorGeeks

.

 

Thanks. The one at this link shows a date of 6/26/2015 and has a different version (2.79) than the one shown in the catalog which is:
Last Updated: March 30th 2016 DRIVER VERSION: 6.0.1.7786 and the one that I currently have installed which is dated 6/18/2015 and is version 6.0.1.7541. It is also 2+ times as big as the others are listed.

I'll pull it down and see if I can reconcile it to either of these two others. Thanks again but I'm guessing its the same as the one I saw on the Realtek site which is an older version.

 

Oh wow - that's a major difference. And you can't get it to update in Device Manager (right-clicking and selecting update driver, then search automatically)? I also had a look on the ASUS site for your MB, but found only W7 drivers for this. *Sad

 

Not sure what all the date and size differences are but it turns out that the driver you referenced is the same version that I downloaded from Realtek and the same version that Windows finds with Update. The only place I've found any reference to driver 6.0.1.7786 is here on this board.

I'm really curious as to why I can't view my basket in the software update catalog. I feel like the driver I need is just beyond that little step. *Smile

Thanks for trying the Asus site. I also posted to their support forum.

Best regards,

Howard

 

Strange, yes. Keep us posted if anything changes. *Smile

 

I decided to read all of the comments below the "sticky" download link. Almost at the end I ran across where someone posted a Realtek link with the logon information to an even newer driver. I downloaded it and after installation everything is working just like you would want it to.

Build 7796 WHQL now available from the Realtek ftp.

L: ftp://ftp3.realtek.com.tw/Realtek/Ge..._Win7_WHQL.zip

username: spcust
password: hwwk758z

Looks like the sticky itself needs to be updated.

Thanks for everything.

 

I see it, yes.
Latest Realtek HD Audio Driver Version - Page 81 - Windows 10 Forums

Glad you found that! Thanks for updating the thread. Cheers! *Smile