Windows 10: Can't add a new member to Family Safety account

Recently, I'm not able to add a new member account to a Family Safety account. Organizer *** Email address is removed for privacy *** New member account that I can't add *** Email address is removed for privacy *** The error message is Something went wrong on our end. Give it a few minutes, then try again. TracelD: 6dbXxlrxKE2+kZuo.10.357 Support is asked me to create a request here. Things that already tired. 1. I logged to Family Safety account on a different laptop. 2. I logged to Family Safety account on a different laptop in Private mode in Firefox/Edge3. I used android

:)

 

Adding phone to Family Safety

If you haven't used Family Safety before, you can skip this step. If you already use Family Safety, you'll see a screen where you need to match each Windows account to a name on the Family Safety members list.
If a Windows account doesn't have a matching Family Safety name, click the option to add it.

You'll recognize the people listed on the Family Safety members list as the people in your family who already use Family Safety. When you match them to their Windows accounts, you're verifying for Family Safety that each person is matched to their own correct
settings. For example, if your child's name is Ben, he might have a Windows account named Ben but be listed in the Family Safety members list as Ben Miller. By matching the accounts, you tell Family Safety that this is the same person.

If there's a Windows account on the computer for someone who hasn't used Family Safety before, you'll see them at the bottom of the list. When you click Add (person's name), Family Safety creates a new Family Safety
membership for them with their Windows account name.



You can match your existing Family Safety settings to your Windows accounts...

Add passwords...

It's important that all of your Windows accounts have passwords. If you have an account without a password, your kids could log on to that account and bypass their Family Safety settings.

If the Windows accounts you're setting up to monitor don't have passwords, click Add passwords.

If you have guest accounts on your computer, you should turn them off because kids can also use them to bypass safety settings.

Verify your setup...

Click Next and you'll see the Windows accounts that Family Safety is now monitoring on the computer.



See the Windows accounts that are being monitored and what their settings are.

 

Windows Hello won't work for a family member account

• Have you applied a group policy? If yes, you may check this article on
  how to resolve the issue.
  • No group policy applied
• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
  • It’s a new computer. As soon as I created my administrator account I created a family account for my wife. Everything else works on her account but Windows Hello does not work (the camera).
• What is the exact error message?
  • I attempted to attach screen shots of each step we have gone through but it would accept Word or PDF files. Is there another way I can get them to you?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?
  • I deleted her family member account, created a PC account (with the same results), deleted the PC account and recreated the family member account. No luck with her Windows Hello.

There is a possibility that the family member account/profile that you have created is corrupted/damaged. We suggest that you try re-configuring the profile.
(Already did that)

 

i cannot add new family member to safety family TraceID: uN6WMh6IHk+vESwM.6.340

There could be several reasons why you are unable to add a new family member to your safety family. Here are some steps you can take to try and resolve the issue:

Check your Microsoft Family settings: Ensure that you have permission to add a new family member. Check if you are the family organizer and that you have permission to add new members. If not, ask the current organizer to add the new member.

Check for account restrictions: Make sure that the account you are trying to add is not a child account, as child accounts have certain restrictions.

Check if the account already exists: Check if the person you are trying to add already has a Microsoft account. If they do, ask them to sign in with their existing account details instead of creating a new one.

Try a different browser: Sometimes, the browser you are using can cause issues when trying to add a new family member. Try using a different browser and see if that works.

If none of these solutions work, you can contact Microsoft Support for further assistance.