Windows 10: Can't add fingerprint on Windows 10

I'm trying to add a fingerprint for sign-in. Sign-in options > Windows Hello Fingerprint > Set up > Get started, and then nothing changes except hiding the Get started option :My PC:HP ZBook 15And, as checked, There isn't any update for the Biometric device named :

:)

 

Nothing happens when I click SETUP FINGERPRINT in Sign-in (LENOVO P50

Have you tried step 5 here?
FIX: Fingerprint doesn’t work in Windows 10 [Windows Hello]

 

fingerprint swipe quit working.

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the fingerprint
drivers check if it works for you.

Follow the steps to uninstall the Fingerprint
drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Fingerprint device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and Fingerprint
drivers.

Method 3

If issue still persists, I suggest you to uninstall and reinstall the Fingerprint
drivers in Compatibility mode and check if it works:

Follow the steps to uninstall the Fingerprint
driver:

• Press Windows Key + X key.
• Click on Device Manager.
• Right-click on the Fingerprint device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

Fingerprint Reader not working on Windows 10

Hi Kayleigh,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

• What is the make and model of your device?
• What is the device status in Device Manager along with exclamatory mark?

I suggest you to try few of the below troubleshooting steps and check if it helps.

Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

• Press Windows key from the keyboard, click on
  Control Panel.
• In the Control Panel window, select Category and then select
  Large icons.
• Click on Troubleshooting, click on
  view all option on the upper left corner.
• Select the Hardware and Device
  options from the list.
• Click Next and follow the on-screen instructions.

Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Fingerprint driver and select Update Driver Software
• Check if you are able to access the device.

Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.