Windows 10: can't back up all my photos, says unsuported library location

I'm trying to backup my computer. Will not back up all my photos. Notice says "unsupported library locations"???

:)

 

1.63 gb in empty photos app

Hi James,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

• Is there any hidden files and folders in photo app?

This issue could be caused due to a corrupted system file. I would suggest you try these steps and check:

I would suggest you try the restore library option and check if it helps. Please back up all the files in the library before trying this, just to make sure you don’t lose any files. Refer these steps:

• Open Windows explorer
• In the left panel, locate Library and right click on it
• Click “restore default libraries” option
• Check if the issue persists.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Problem with location of Pictures library after making pictures available on OneDrive

Thanks Rhina

I did what you suggested but it ended up making OneDrive the Pictures library. This may have something to do with the way i originally moved the Pictures folders to OneDrive. I probably should explain:

Because there already was a (fairly empty) Pictures folder under OneDrive (automatically set up I think when transferring a few Ipad photos to PC via OneDrive) I had moved the top level Pictures folders into D/users/myname/OneDrive rather than moving
the Pictures folder itself. This was probably a bit stupid but I subsequently moved the top level Pictures folders into that pre-existing Pictures folder on OneDrive and that's how we got to where we are today.

To continue after that diversion. Following the restore you suggested, the pictures folder under Libraries was still wrong but it looked a lot better ie it was no longer offering me a choice of locations for Pictures folders and, instead was just showing
me all the top level folders for what it (wrongly) thought was the Pictures folder. But it was still not appearing directly under This PC.

My next step was to go into Properties option for Libraries/Pictures. Here I simply added the correct location D/users/myname/OneDrive/pictures and deleted the location D/users/myname/OneDrive which at that time was the current location.

So, on the Positive side:

• Libraries/Pictures now shows what I would expect ie my top level Pictures folders

But, on the negative side:

• Pictures still does not appear under This PC, unlike Documents, Videos, Music etc
• in the Photos app, if I go to Folders option, it shows the folder as OneDrive, not OneDrive/Pictures even though, if i go into "choose where to look" it is correctly showing OneDrive/Pictures as the location. Obviously i can still get to the photos I need
  but it's an extra unnecessary step
  

That's where i am currently.

 

Adding network locations to Windows Libraries

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you want to import the libraries to network location from an old machine to a new machine.

Ideally, Libraries contain files that are stored in one or more storage locations. They do not actually store these files but only monitor the folders that contain the files, and let users access and arrange the files in different ways. You can create
new libraries on a system by following the methods below.

1. Press Windows key + E to open
   File Explorer and click on Libraries.
   
2. Click on the Home tab, click on
   New item in the ribbon, and click on Library.
   
3. Name the new library and include/add folders to the new library.
   

If you want to copy the libraries from one PC to another one, the best way to do that is copying and pasting them. To do so, follow the steps mentioned below.

1. Press Windows key + R to open
   Run command.
   
2. Now type the command: %appdata%\Microsoft\Windows\Libraries
   
3. Copy the libraries, save it in a removable drive, and then paste it on another PC.
   

However, since you are working on a client PC, I would suggest you to post your query on

TechNet forums, where we have expertise and support professionals well equipped with the knowledge to assist you with your query.

Regards,

Prakhar Khare

Microsoft Community – Moderator