Windows 10: Can't cancel request to change security info because MS is sending code to an old email...

I don't have access to my laptop because the bitlocker recovery system. MS was sending the acct verification info to a very old work email that I no longer have access to. Unfortunately, I requested my security info be replace w a gmail acct, MS locked me out of my acct for 30 days! When I tried to cancel it, MS still wants to send the verification code to an email I can no longer access. I can't wait 30 days to access the files stored on my computer. Help!

:)

 

Hacked: Change security info

I followed the steps and thats how I managed to reset the password on him/her, but when I go to account setting to remove their email it says:

"You can't access this site right now

This site requires a security code to sign in. When your security info updates on 1/3/2019 you will be able to access this site. You can still access sites such as Outlook and Skype that don't require a security code.

On 12/4/2018 you requested that your security info be replaced.

Current security info

Alternate email: *** Email address is removed for privacy *** "

That alternate email is also the hackers, so I cannot cancel the security change. When I try, it asks to send an email code to it.

Thanks a ton btw for the quick reply, I'm worrying my butt off every moment haha.

 

Your security info change is still pending

I requested to have my security info changed in April 2014 because I was going to delete the email account that was listed as an "alternate email".

Microsoft said that it would be changed in May 2014. As of October 2016 it is still not fixed. I contacted Microsoft Support, not once, not twice, but three times, and each time they said it was fixed and now I had the new email account listed as the alternate
email. This wasn't true, and I still have the old email listed. Microsoft will not let me say I did not request this change, and they won't let me cancel the request.

I have had this account for 8 years and I really do not want to get a new one.

MICROSOFT, PLEASE FIX THIS ISSUE LIKE YOU SAID YOU HAVE BUT YOU REALLY HAVEN'T!

 

Cancel request to change password

Hello,

For security reasons the system need to ask you for the code when you make any changes to your account. If you can't cancel or change the password without the code, our next step is to visit and try the steps on this
to reset your password if you don't have access to your security contact info.

If all else fails, you can recover your Microsoft account by following the steps on this

link. This article contains steps that you can perform to help you address your query. 

If you need further help, feel free to reach out.