Windows 10: Can't change my Microsoft Account login

I guess this one is more of a pet peeve than anything else. Back in the day i originally opened a Microsoft account to link to my Xbox 360 for gamer score and purchases. As time went on I switched internet providers and lost access to the account that I use to login still to this date 15+ years now I have been able to add a secondary e-mail for recovery and login, but my original primary e-mail address is still set to an e-mail i have no access to as it's an old Bell e-mail address. When I try to remove that e-mail from my account it specifically saysThis is a personal Microsoft accoun

:)

 

MICROSOFT ACCOUNT LOGIN

Hi Arbaaz,



Thank you for contacting Microsoft Community.

In order to help you better, could you please confirm a couple of things:

• Are you able to login with Microsoft account in web?
• What happens exactly when you try to login using Microsoft account?

I suggest you to login to Microsoft account through online login.live.com, if you are able to login to Microsoft account on web then you can reset the password and then try to login and check if the issue persists.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Cannot login with microsoft account on Windows 10.

Hi John,



If you are using Microsoft account to login into the user account, I suggest you to convert the user account to
Local account and using the new Microsoft account change to Microsoft user account by following the below steps and check if the issue is resolved.



Step 1: To convert to local account.

• Press Windows logo + I keys on the keyboard to open system
  Settings window.
• Click Accounts and under Your emails and accounts, click on
  sign in with a local account instead option.
• Enter your Microsoft account password and click on Next.
• Type the Password, and Password Hint that you want set for the local account and click
  Next.
• Click on Sign out and Finish button.
• Login to check if the changes are effective.

Step 2: To switch to Microsoft account.

• On the newly converted Local user account, press
  Windows logo + I keys on the keyboard to open Settings window.
• Click Accounts and under Your emails and accounts click on
  sign in with a microsoft account instead option.
• Enter the new Microsoft account ID and Password and click Sign in.
• Follow the on-screen instructions and check if the changes are effective.

Write to us with the status of not able to login using Microsoft account on the computer for further assistance.
Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Account changes in 10586 update

Hi,

Thank you for posting your query in Microsoft Community. Apologize for the inconvenience caused to you.

I suggest you to enable the built-in Administrator account by following the steps below:

• Press Windows key + X and select Command Prompt (Admin).
• Type the below command line and press Enter.

net user administrator /active: yes

After the command line is complete, restart the system and login to the built-in Administrator account and do the necessary changes to your account. Again, restart your computer and login t your account and disable the built-in Administrator account by following
the steps below:

• Press Windows key + X and select Command Prompt (Admin).
• Type the below command line and press Enter.

net user administrator /active: no



Hope the information is helpful. Feel free to write to us for any other assistance with Windows and we’ll be glad to assist you.