Windows 10: Cant change region for child and parent account

HelloI am unable to change my Region for my microsoft account or my childs account. I had a chat with one of the support staff through the Microsoft support chat but they said they cant help me because its a family account issue.Please can someone assist.I am coming from the EU region to Australia.When i try to change the region i get this errorI keep getting the error that I need to remove the consent but when I try to remove consent I get this.All I want to do is change my region for myself and my child - its so disappointing that this kind of thing is so hard to do :-

:)

 

How do i change the DOB (date of birth/birthdate) for a child account through the parent account? How do you do Option 3?

Hi,

If the birth date on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online. Here is what
to do when you are a parent trying to change your child's birth date:

• Using the parent's Microsoft account, sign in to your
  Family page on the Microsoft account website.
• Select Manage my child's profile info.
• For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

For additional help, you may find the instructions to this question by following the links below:

• Change the birthdate on your Microsoft account
• Age verification for parental consent

Regards.

 

Need help changing DOB on child account

Hi Robert,

If the birth date on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online. Here is what
to do when you are a parent trying to change your child's birth date:

• Using the parent's Microsoft account, sign in to your
  Family page on the Microsoft account website.
• Select Manage my child's profile info.
• For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

For additional help, you may find the instructions to this question by following the links below:

• Change the birthdate on your Microsoft account
• Age verification for parental consent

In the meantime, try removing the account from the family list, then add them back as an adult. Refer to this
link on how to remove members from Microsoft Family.

Let us know if you need further help.

 

Change child account to an Adult account

Hi,

For most people, in most regions

Sign in to Your info on the Microsoft account website.

Select Edit your personal info.

Change your birthdate, and select Save.

For child accounts, in some regions

If the birthdate on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online.

I'm a parent, trying to change my child's birthdate

Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.

Select Manage my child's profile info.

For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

I’m an adult, but my account thinks I’m a child

To change your own account from a child account to a full account, you need to prove that you're an adult. You have two options:

Kind Regards,

Engr. Jamshed Muhammad