Windows 10: Can't connect a device in Family Safety

I've created a Microsoft account for my son, who is part of my 'family' on Microsoft family. He's logged onto his device with that account and created a password etc and the account on that device is a standard account. But the device will not appear when I log onto the family on the microsoft website so I cannot set time limits on any apps. Can anyone help with this problem? I just see the 'How to connect a device' button. Can anyone help? Thanks.

:)

 

Family Safety unlinking device doesn' t work

When I was just browsing trough the internet, I accidentally connected my laptop to my microsoft account. (I use 2 laptops and this one isn' t supposed to be connected to my account)

I have tried to search up ways to undo this, with no succes. It still shows up in my Microsoft Family Safety devices-list. I don' t know how to fix this.

It would be grately appreciated if someone could show me a way to do this.

Thanks, Sophie

 

Removed Connected Device still shows as Connected Device in Family Safety

Hi, Robert Lee9

Welcome to the Microsoft Community.



I’m sorry to hear about the trouble you’re experiencing with Microsoft Family Safety. From your description, it appears that the problem might be related to data that’s been cached or stored on Microsoft’s servers, which isn’t updating correctly when you try to make changes.

I would suggest you try the following steps:

• Clear all the cache and cookies from your browser. This can often help resolve issues related to outdated or corrupt data.
  
• Make sure all the updates on your son’s new desktop and your device are installed.
  
• Try accessing your Family Safety settings from a different device or browser. This can help determine whether the issue is specific to your device or browser.
  

Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.

I understand your frustration, but I hope these suggestions will be helpful in resolving your issue.

Best Regards

Martin | Microsoft Community Support Specialist

 

Family Safety - add device to child profile

Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)





After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

Regards.