Windows 10: Can't connect Bluetooth device through desktop adapter

I purchased this Bluetooth adapter a while ago installed the drivers and was able to connect my headphones via "Bluetooth & other devices" but after I updated my PC, when I go to where my headphones are it says "Bluetooth is turned off". Windows recognizes the driver and the adapter but just can't accept that it can connect to Bluetooth devices.

:)

 

Promate Bluetooth™ 4.0 USB Adapter !

Hello Everyone

I have just bought the above mentioned bluetooth adapter but unfortunately cant manage to connect my bluetooth headset with it (does not find the device in pairing mode, keeps searching)! I have downloaded and installed the latest driver for this device from the promate website. Any suggestions?

OS - Win7 64 bit

 

Bluetooth devices will not connect

Hello Jean57sn, my name is Irisdiel and I am an independent advisor.

Down below I'm going to provide you with steps and instructions on how to help you with your issue which was listed by Lenovo Support to best help you.

Make sure your computer has the necessary hardware and that wireless is turned on. Bluetooth requires both hardware and software to work. Not all wireless networking hardware supports Bluetooth.

Method 1:

Step 1: Enable Bluetooth radio If Bluetooth is not turned on it may not show up in your control panel or device manager. We first need to enable the Bluetooth radio Press the key or button to enable your wireless adapter. This key may be the, F8 or Press Fn+F5
(or F5).

Step 2: Check the Bluetooth drivers

Click Start and search for "Device Manager"

Look for all Bluetooth listings by opening the Network Adapters category and the Bluetooth Radios category (if available). If you can't find any Bluetooth listings under Network adapter and Bluetooth radios proceed to next step B

Make sure the driver has no Yellow exclamation mark or Down arrow sign

- Yellow Mark = The Bluetooth hardware is not responding or set up correctly. Updating or reinstalling Bluetooth drivers may correct this problem

- Down Arrow= Bluetooth is disabled. Right-click the device and select Enable to turn on Bluetooth.

Method 2: Enable Discovery Mode

Click Start and search for "Change Bluetooth"

From the Options tab, select Allow Bluetooth device to find this computer, and make sure Allow Bluetooth devices to connect to this computer is selected.

Click OK and try to connect to your device. If problems persist, continue to the next step.

Method 3: Update Bluetooth Drivers

Click Start and type "Device Manager"

In Device Manager locate the Bluetooth adapter. Right-click and select Update Driver Software,

Select Search automatically for updated driver software, and then follow the rest of the steps.

Then...

Click Start and type "Device Manager"

In Device Manager locate the Bluetooth adapter. Select Uninstall

Restart your machine and Windows will automatically install the driver after you logged in

I also suggest you refer to Lenovo support down below as this issue has to do with Microsoft for best support:

URL:
https://support.lenovo.com/us/en/solutions/ht50...

Thank you and good luck,

Regards- .

 

Setup incomplete because of a metered connection windows 10 / Bluetooth Device / LTE Connection

Hi Francine,

To help you resolve your concern, kindly follow these steps:

Method 1: Run Network troubleshooting.

• On the search bar type “Troubleshooting”
• Click “Network and Internet”
• Click “ Network Adapter” and
  run the troubleshooter.

If issue persist, I suggest you to follow method 2.

Method 2: Update Network Adapter and check.

Follow the steps below:

• Press Windows key + X and click on
  Device Manager.
• Expand Network Adapter.
• Right click the driver and select Update.

If issue still persist, I suggest you to follow
method 3.

Method 3: Connect to Bluetooth devices and

Fix network connection issues in Windows 10.

Do let us know if you need further assistance.