Windows 10: Can't connect to bluetooth device. Can't remove bluetooth device

Discus and support Can't connect to bluetooth device. Can't remove bluetooth device in Windows 10 Drivers and Hardware to solve the problem; Since I updated my computer with the latest version of Windows 10 yesterday, I'm having problems getting a set of bluetooth headphone to connect to my... Discussion in 'Windows 10 Drivers and Hardware' started by BobInOhio, Jul 25, 2020.

  1. BobInOhio Win User

    Can't connect to bluetooth device. Can't remove bluetooth device


    Since I updated my computer with the latest version of Windows 10 yesterday, I'm having problems getting a set of bluetooth headphone to connect to my computer. I did not have this problem before the update yesterday.

    My headphone show up in the list of bluetooth devices, they are paired with the computer, but when I try to connect them, I keep getting the following message:

    That didn't work. Make sure your Bluetooth device is still discoverable, then try again.

    Obviously the device is discoverable because they are paired with my computer.

    When I try to Remove the device the headphones I keep getting this message:

    Remove failed


    These headphone are working with other devices, like my phone, so I know it's not the headphones.

    Also, other headphones I own are working with this computer.


    Any ideas?

    :)
     
    BobInOhio, Jul 25, 2020
    #1
  2. marknl Win User

    Bluetooth device can't be removed


    Hey,
    I connected my bluetooth speaker today to my laptop to test if it worked: Acer Aspire 5742ZG
    It worked until today I wanted to remove the device. I'm unable to disconnect/remove it. It show's up in Devices and printers.

    Why I want to remove it is because I want to connect a bluetooth keyboard.

    In Windows there is this information on the device:


    Can't connect to bluetooth device.  Can't remove bluetooth device [​IMG]


    Where in the screenshot can be read: Status: Attached was - is now Status: Removing device. (I right clicked remove device).
    That's all there is and it remains like: Status: Failed removing device and later I see Status: Connected again. How can I remove this device so that I can connect a new device?
    For the rest, there are also no settings in Windows 10 anymore that have to do with bluetooth.

    Before I could easy setup bluetooth from the icon on the taskbar (the bluetooth logo). Now I see nowhere bluetooth except the device that can be shown on the first screenshot. For me this is a very difficult problem because bluetooth no longer works in Windows 10. I've set already wireless off to try to remove the device since it is a broadwell bluetooth device and the wireless LAN is also from broadwell. In Windows Device Manager there is no device related to bluetooth that can be removed. It also sounds strange to me the device is shown like a bluetooth peripheral device.


    Can't connect to bluetooth device.  Can't remove bluetooth device [​IMG]



    Thank you so much for additional help !! *Rolleyes

    mark
     
    marknl, Jul 25, 2020
    #2
  3. kakahoho Win User
    Can't remove paired bluetooth devices in Windows 10

    Hi, I have a problem with bluetooth in Windows 10.
    I can't remove bluetooth devices to re-pair them. I tried add bluetooth manual but can't found my devices.
    In Bluetooth setting, none of them appear but I can see them in Devices Manager, like images below.

    Can't connect to bluetooth device.  Can't remove bluetooth device [​IMG]


    Can't connect to bluetooth device.  Can't remove bluetooth device [​IMG]

    I tried uninstall one-by-one devices and re-install bluetooth driver but they keep re-appearing after refresh Devices Manager windows.
    If anyone how to fix this problem, please help me.
    Thanks.
     
    kakahoho, Jul 25, 2020
    #3
  4. pheles22 Win User

    Can't connect to bluetooth device. Can't remove bluetooth device

    Audio on connected Bluetooth devices


    I'm having a weird problem that I can't figure out and it's driving me nuts.

    All that I'm attempting to do is to listen to the podcasts that I have on my Android smart phone through the speakers on my computer via Bluetooth. This worked in Win 8, but since upgrading to 10 I'm encountering a problem.

    The computer will pair with the phone with no issues. It will also connect with the device via Bluetooth, no issues there either. But I can't make it pull the audio from the phone. When connected, the audio still plays through the phone, and not the computer.

    I've poked around audio settings, and can't find anything. I installed drivers specific to the phone, that did not work. I also went to Dell's site and installed Bluetooth drivers that are specific to my computer. No change.

    Any suggestions?
     
    pheles22, Jul 25, 2020
    #4
Thema:

Can't connect to bluetooth device. Can't remove bluetooth device

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