Windows 10: Can't connect to Microsoft account after motherboard replacement. Keyboard not working.

Discus and support Can't connect to Microsoft account after motherboard replacement. Keyboard not working. in Windows Hello & Lockscreen to solve the problem; Hello,Long story short: I had a problem with the backlight on my Asus TUF laptop, so they replaced the motherboard to fix the problem. All good until I... Discussion in 'Windows Hello & Lockscreen' started by Alex Chedea, Oct 12, 2022.

  1. Can't connect to Microsoft account after motherboard replacement. Keyboard not working.


    Hello,Long story short: I had a problem with the backlight on my Asus TUF laptop, so they replaced the motherboard to fix the problem. All good until I tried to start my laptop and log in into my Microsoft account. It says "Your PIN is no longer available due to a change to the security settings on this device. Click to set up PIN again". After I press that button a window pops-up where I have to enter the password of my personal account. And here is the problem: My keyboard is not working.. but only in this window. I tried to connect to the WIFI and the keyboard worked. I also tried different

    :)
     
    Alex Chedea, Oct 12, 2022
    #1
  2. Vesao Win User

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Oct 12, 2022
    #2
  3. Local account to Microsoft account: Swap motherboard & keep win 10?

    It looks like you defininately need to link a microsoft account with windows 10 or it says go to the next section (if u didn't) and the next section explains how to purchase a new licence:
    "

    • Select I changed hardware on this device recently, then select Next.
    • Enter your connected Microsoft account and password, then select Sign in. The troubleshooter will only work with the connected Microsoft account.
    • From the list of devices that are linked to your Microsoft account, select the check box next to This is the device I’m using right now.
    • Select Activate.
    If you don’t see the device you’re using in the list of results, make sure that you signed in using the same Microsoft account you associated with the Windows 10 digital license on your device.
    If you continue to experience errors while activating, see Get help with Windows activation errors and locate the error you're getting.
    If you didn’t link your Microsoft account to the digital license before the hardware change AND you used a product key to upgrade to Windows 10, then continue to next section."
     
    sgtsixpack, Oct 12, 2022
    #3
  4. Can't connect to Microsoft account after motherboard replacement. Keyboard not working.

    Edge Search Does Not Permit Change of Region


    I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
    We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
    I would suggest you to try the below steps and check if it helps.
    Step 1:
    Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

    1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
    2. Select Settings and click on Choose what to clear.
    3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.
    Step 2:
    I suggest you to create a new user account and check if the issue occurs.

    1. Go to Settings.
    2. Choose Accounts and then select Family and other users.
    3. Select add someone else on this PC.
    4. Enter a user name and hit next.
    5. Click on Finish.
    6. Sign out from the current Account and Log into the new account.
    Step 3:
    It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.
     
    hurricane51, Oct 12, 2022
    #4
Thema:

Can't connect to Microsoft account after motherboard replacement. Keyboard not working.

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