Windows 10: Can't connect to WiFi unless I move 10 feet towards the router, then stays connected

I have exactly the same issue as described in this thread:https://answers.microsoft.com/en-us/windows/forum/all/cant-connect-to-wifi-unless-i-move-10-feet-towards/fa26cedc-a40b-4a5b-be66-cc592fd15dfbI have exactly the same Intel 9560 WiFi chip and an HP laptop in my case it is a ZBook 17 G5. As soon as I have line of sight in the same room with the WiFi router it connects and stays connected perfectly fine while walking all around the house measured with continously running ping command. As soon as I reboot or just disable/enable WiFi it cannot connect, even though just a second ago it was

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Can't connect to WiFi unless I move 10 feet towards the router, then stays connected.

We moved our office space and now I've had this problem where if I turn my computer off or in sleep mode it will not connect to the WiFi unless I walk about 10 feet closer to the router, then it connects AND stays connected back at my desk, just fine.

My husband has the same laptop (different motherboard) and is literally 3 feet away from me and his doesn't have this issue.

I don't understand why it won't connect to the WiFi at my desk, but it will connect if I walk towards it and stays connected when I return to my desk, until my laptop goes into sleep mode or turns off.

I've tried all kinds of fixes, drivers are up to date, I switched the network from public to private, I've unchecked the Allow computer to turn off this device to save power box under the WiFi power management settings...I have Windows 11 now, did the free upgrade from Win 10 hoping that would fix something but it has not.

If I try to connect to WiFi it tries for about a minute then gives me a message "Some information changed since the last time you connected. We need additional information to complete the connection." I input the CORRECT password and then it says "Can't connect to this network"

I tried a wifi extender but that only worked for about a month, now the extender is slow AF giving me less than 1mbps, so that's useless now. I don't have any issues with my cell phone or my PS4 that is downstairs from the modem, only my laptop, Any ideas???

 

Can't connect to WiFi unless I move 10 feet towards the router, then stays connected.

Hi Melissa,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

It sounds like you're experiencing a specific issue with your laptop's connection to the WiFi network in your new office space.



There are many possible causes for this issue, such as corrupt WiFi drivers, hardware issues, or problems with the Windows OS. Here are some things you can try to fix it:

- Run the Network troubleshooter. The Network troubleshooter can help diagnose and fix common connection problems. To run the Network troubleshooter, select Start > Settings > System > Troubleshoot > Other troubleshooters. Under Other, select Network Adapter > Run. Follow the steps in the troubleshooter and see if that fixes the problem.

- Restart your modem and wireless router. This helps create a new connection to your internet service provider (ISP).

- Try connecting to a network on a different frequency band. Many consumer WiFi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. These will appear as separate networks in the list of available WiFi networks. If your list of available WiFi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network.

- Reset network settings: Resetting your network settings can often resolve connectivity issues. Open the Command Prompt as an administrator and enter the following commands one by one:

- ipconfig /release

- ipconfig /renew

- netsh winsock reset



After executing these commands, restart your laptop and try connecting to the WiFi network again.

- Adjust power settings: Since your laptop successfully connects when you move closer to the router, it could be related to power settings. Go to your laptop's power management settings and make sure the "Allow the computer to turn off this device to save power" option is unchecked for your WiFi adapter.

- If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files.  Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

- Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue. Observing Windows in safe mode enables you to narrow down the source of a problem, and can help you troubleshoot problems on your PC. Start your PC in safe mode in Windows - Microsoft Support

- Contact your IT department or network administrator: If you're in an office environment, it might be helpful to reach out to your IT department or network administrator.

I hope this helps you resolve your WiFi issue. Have a nice day! If there is anything not clear, please do not hesitate to let me know.



Your Sincerely

| Microsoft Community Support Specialist

 

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