Windows 10: Can't connect to wireless keyboard

Can't connect to wireless keyboard.

:)

 

Wireless Mouse connects as a keyboard

Hi there.

I've tried doing all of these steps, and it still doesn't work. I can see the device in 'Connected devices' in 'Settings'. It is listed as 'Microsoft Nano Tranceiver' but has a keyboard icon next to it. the mouse is a Microsoft Mouse 1850. This also occurs
with other wireless mice I have tried, and they connect but all have the keyboard icon next to them.

Thanks,

Jordyn

 

wireless keyboard

Hi Joyce,

In order for us to properly assist you, can you provide the following information?

• What device are you using to connect the wireless keyboard?
• Which Windows version do you have on your phone?
• Do you see any error messages when attempting to connect the keyboard on your device?
• What troubleshooting steps have you tried so far?

 

Wireless keyboard not working

Hi Arthur,

Thank you for your response.

I suggest you to connect the keyboard to a different computer and check if it works.

Apart from wireless keyboard, I would also suggest you to connect wired keyboard to the computer and check the status.

If issue still persists, try the steps provided below and check if it helps.

Check in compatibility mode.

Download the keyboard drivers from your computer manufacture website for Windows 10.

Follow these steps to install the drivers in compatibility mode and check if that helps.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed
  with the installation.
• Once this is done, restart the computer and check if the issue persists.

Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.