Windows 10: Can't connect Your Phone app between phone and computer

I can't connect my phone (Samsung Galaxy S7) with my Windows 10 laptop. Both are up to date. I've tried reinstalling the phone app, clearing the cache and data for the phone app and resetting the desktop app. I've tried unlinking and relinking my phone to my Microsoft account, and restarting both devices. Both devices are on the same wifi network, there's no power savings settings in use on either device. I use other Microsoft apps with the same account on my phone with no problems (mail, OneDrive).


The app on my laptop gets stuck here:


https://i.imgur.com/0HBBAqD.png


It says it's sending a notification to my phone but no notification shows up. Notification permissions are allowed on my phone.


The app on my phone gets stuck here:


https://i.imgur.com/89aKWHC.jpg

:)

 

Windows Phone users Clubhouse

I think I'll put a list of people's favourite apps in the OP, starting with my own until I get some suggestions, but you can take a look at the Windows Phone app store at the top apps to see what's popular http://www.windowsphone.com/en-us/store

You are both now added, welcome! *Toast :toast:

 

Cannot see phone files on computer


SOLVED. It was a well-hidden setting to change the USB type.

I have a new phone running Android Oreo. I have taken a few test photos and a couple of test videos. Some have been saved to the phone's internal storage and some to an SD Card.

I have connected the phone to a W10 computer using the USB cable supplied with the phone. Windows identifies the phone correctly and automatically installs the driver and the phone is then correctly listed in Explorer. If I click on the phone in Explorer, Windows displays a message "No files on this device" and consequently the file section of the Explorer window is empty. The phone displays that it is being charged from the USB port. Therefore it would seem that both Windows and the phone are reporting that the USB connection is working as expected.

My previous phone was a Windows phone and as expected the phone worked seamlessly with Windows computers. I am still finding my way around Android so I may have missed something obvious. The instruction in the phone User Guide is simply to "......connect the phone to the Windows computer using the supplied USB cable and after installing the drivers the files and folders on your phone will be accessible.....".

Well that does not seem to be quite correct....*Sad

Thanks for any suggestions.

T.

 

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