Windows 10: Can't delete Window Update Cleanup

My Windows Update Cleanup is 10.9GB and Disk Clean-up doesn't delete it, even though it says it does. I can't find the Windows.old folder in the file explorer and any solutions I can't find any post about this issue. Does anyone know what could be causing this and how I could fix it? I would really like to be able to use that 10.9GB that is currently unavailable.

submitted by /u/PBody97
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:)

 

DISK CLEANUP

Hello,



Thank you for writing to Microsoft Community Forums.

1. Which files are you trying to delete using disk clean up?
2. Which version of Windows are you currently using?

Please reply back with the information to the above questions in order to provide you with appropriate troubleshooting steps:



I understand that you are trying to free up memory using Disk Cleanup. If you are trying to delete files using disk cleanup on Windows 10, I suggest you to refer the following article on

Disk cleanup in Windows 10 for steps to perform disk clean up on your PC.



Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Disk Cleanup after The anniversary update

Hi,

I realize the inconvenience you are experiencing with Disk Cleanup. I will certainly help you.

As per your query, I would like to inform you that, it is safe to delete all the files with extension .tmp in the temporary files folder.

I suggest you to try deleting the temporary file manually by the steps provided below and check if it helps:

• Go to Windows key+ R and type
  temp
• Select all of the files and folders within the Temp folder and delete.

Please follow the below link to run disk cleanup:

https://support.microsoft.com/en-us...-996f-99e02c7301c2/disk-cleanup-in-windows-10

Kindly update us on the issue to assist you further.

Thank You.

 

Cannot delete Windows OLD using disc cleanup.

Hi Peter,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

• What happens when you run disk cleanup? Do you get an option to select previous OS?
• Do you receive any error message when you run disk cleanup?
• Why you want to remove Windows.old folder?

You may follow the below steps and check if it helps.

• In search type disk cleanup and hit enter.
• Click on cleanup system files.
• Under files to delete select previous operating system and click
  OK.

Note: Windows.old folder contains all the important files (user data, Program Files, Windows files, etc.) from the older version of Windows that was installed on your computer. However, before deleting it, I would suggest you to browse through
the folder and make sure you don’t have any important files in there. Having done that, you can go ahead and delete the folder.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.