Windows 10: Can't do anything on my Windows 10 laptop after failed Windows updates

Hello, recently my laptop has been attempting to install an update, which I believe was 2019-02 Update for Windows 10 Version 1809 for x64 based Systems (KB4465065) and every time it did it my computer would not boot. The little rotating balls never even show up, just my splash screen.


I would have to do the three hard restarts by holding the power button down. Then the automatic repair started, did its thing, and I was able to get back in, where Windows would tell me "Hey, this failed to install." Then it would try the next available time to install it again, fail, manual reset, automatic repair, rinse and repeat. That isn't where it ends, though.


I just got internet installed in my apartment today (I recently moved to Japan, so I've been without it for a while, so I was using my phone as a hotspot when those previously mentioned updates tried to install). Since I have a proper internet connection now, I decided to download the May 2019 update and install it to see if maybe it would counteract this KB4465065 installation failure. Big mistake.


Now it won't boot and the automatic repair can't fix it like with the KB one. After three hard restarts, I get into the recovery menu and I've tried about everything I've seen online and that is available in the menu, nothing has worked.

The main page I get

So, excluding Troubleshooting for right now, on this page I have tried all that would potentially work, which is just "Use a device".

I made a USB Windows Recovery drive thing with the Creation Tool on my other laptop and tried booting from it and nothing happens. It just sits on the splash screen forever, like usual. Went to the BIOS from the Troubleshooting menu, changed the boot order, reset it or whatever (Load BIOS defaults), tried booting directly from it, nothing.


Starting into Troubleshoot

I tried to Reset my PC and did the "Keep my files" option and it failed. I have not tried the "Remove everything" option yet because, well, I don't want to lose anything on my laptop if I can avoid it.


Now for Advanced Options

I guess I don't have a System Restore for some reason, so that's out the window.

Startup Repair yields a "We couldn't repair your PC."

I can't Uninstalls Updates. If I try to uninstall the latest quality update it says I have pending updates so it can't uninstall them, try startup repair instead. If I try to uninstall the latest feature update it says they ran into a problem, try resetting instead.

I've tried a bajillion chkdsk and sfc /scannow commands in Command Prompt. Did some diskpart stuff I saw. Nothing has done anything as of yet.

I don't know what System Image Recovery is.

Used the UEFI Firmware Settings to do the BIOS boot stuff I mentioned earlier. I don't think I can hold function keys when the laptop starts to access anything, either. I think my only way to get to the BIOS is through this option.


Startup Settings 1

Startup Settings 2

I think I have tried all of the startup options. Safe mode, low-resolution, disable whatever, etc. None of them did anything, just the splash screen that sits forever.


And that's where I am right now. I don't know what to do. I don't want to lose all of my data.

I have an Eluktronics Eluktro Pro Notebook P650HP if that helps in any way. I don't know what else I should include, if there is anything else. If you need to know something else, though, I'll try my best to answer.

:)

 

Windows Updates failed to instal

I just did step one and they have just all installed.... thank you so much.... it was quite frustrating having that update window pop up every 5 minutes and failing to instal every time

Thanks mate

 

Windows 10

no, you can't go back..
I suggest creating a backup image of your os drive

 

Windows Updates failed to instal

I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

Step 1 Register DLL files.

=================

By trying this step, we can check if the update engines are working properly.



1. Close all instances of Internet Explorer.

2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



Note: There is a space between regsvr32 and atl.dll



3. Similarly, one by one, register the files listed below:



Regsvr32 msxml3.dll

Regsvr32 wuapi.dll

Regsvr32 wuaueng.dll

Regsvr32 wuaueng1.dll

Regsvr32 wups2.dll

Regsvr32 wucltui.dll

Regsvr32 wups.dll

Regsvr32 wuweb.dll

Regsvr32 qmgr.dll

Regsvr32 qmgrprxy.dll

Regsvr32 jscript.dll



Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



Step 2 Verify the relevant Windows Update services.

=========================================

1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

2. Double click the service "Automatic Updates".

3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

6. Then please click the button "Start" under "Service Status" to start the service.

7. Please repeat the above steps with the other services:



Background Intelligent Transfer Service

Event Log

Remote Procedure Call (RPC)



Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



If it still does not help, let's proceed to step 3.



Step 3 Reload the Update temporary folders.

===================================

One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



Net stop WuAuServ



2. Click Start, Run, type: %windir% and press Enter.

3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



Net start WuAuServ



Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.