Windows 10: Can’t do anything on PC after factory reset and shows “We weren’t able to set up your PIN”

Bogiem3 · Oct 31, 2022

Today I factory reset my pc and I set it up with my usual microsoft account, but I don’t have the phone number for it or any other way to login. There is no possible way for me to get back into it, so I created a new account but it tells me I need to set up a pin, but it always shows the same error message. I have no way of getting into my pc and I can’t even factory reset it again. I’ve looked for solutions online but they don’t work because I can’t do anything at all other than login and shut down.

:)

Vikas Bhardwaj · Oct 31, 2022

factory reset and at&t apps

Hi,

I have a Samsung focus phone and I recently set it with my old windows live id. I want to change the windows live id now. Looks like its only possible via reseting my phone to factory default setting. However my question is what is factory default setting:

1) Will it erase all personal data, I guess yes

2) Will it also erase AT&T apps which comes with the phone preinstalled. e.g. AT&T FamilyMap, myWireless etc

This is especially important for me to know, as I will change windows live id after reset and as a result I wont be able to restore it from zune.

Regards

Vikas

Brink · Oct 31, 2022

T-Mobile Shares Additional Information Regarding Ongoing Cyberattack

As we shared yesterday, we have been urgently investigating the highly sophisticated cyberattack against T-Mobile systems, and in an effort to keep our customers and other stakeholders informed we are providing the latest information we have on this event and some additional details:

Late last week we were informed of claims made in an online forum that a bad actor had compromised T-Mobile systems. We immediately began an exhaustive investigation into these claims and brought in world-leading cybersecurity experts to help with our assessment.

We then located and immediately closed the access point that we believe was used to illegally gain entry to our servers.

Yesterday, we were able to verify that a subset of T-Mobile data had been accessed by unauthorized individuals. We also began coordination with law enforcement as our forensic investigation continued.

While our investigation is still underway and we continue to learn additional details, we have now been able to confirm that the data stolen from our systems did include some personal information.

We have no indication that the data contained in the stolen files included any customer financial information, credit card information, debit or other payment information.

Some of the data accessed did include customers’ first and last names, date of birth, SSN, and driver’s license/ID information for a subset of current and former postpay customers and prospective T-Mobile customers.

Our preliminary analysis is that approximately 7.8 million current T-Mobile postpaid customer accounts’ information appears to be contained in the stolen files, as well as just over 40 million records of former or prospective customers who had previously applied for credit with T-Mobile. Importantly, no phone numbers, account numbers, PINs, passwords, or financial information were compromised in any of these files of customers or prospective customers.

As a result of this finding, we are taking immediate steps to help protect all of the individuals who may be at risk from this cyberattack. Communications will be issued shortly to customers outlining that T-Mobile is:

Immediately offering 2 years of free identity protection services with McAfee’s ID Theft Protection Service.

Recommending all T-Mobile postpaid customers proactively change their PIN by going online into their T-Mobile account or calling our Customer Care team by dialing 611 on your phone. This precaution is despite the fact that we have no knowledge that any postpaid account PINs were compromised.

Offering an extra step to protect your mobile account with our Account Takeover Protection capabilities for postpaid customers, which makes it harder for customer accounts to be fraudulently ported out and stolen.

Publishing a unique web page later on Wednesday for one stop information and solutions to help customers take steps to further protect themselves.

At this time, we have also been able to confirm approximately 850,000 active T-Mobile prepaid customer names, phone numbers and account PINs were also exposed. We have already proactively reset ALL of the PINs on these accounts to help protect these customers, and we will be notifying accordingly right away. No Metro by T-Mobile, former Sprint prepaid, or Boost customers had their names or PINs exposed.

We have also confirmed that there was some additional information from inactive prepaid accounts accessed through prepaid billing files. No customer financial information, credit card information, debit or other payment information or SSN was in this inactive file.

We take our customers’ protection very seriously and we will continue to work around the clock on this forensic investigation to ensure we are taking care of our customers in light of this malicious attack. While our investigation is ongoing, we wanted to share these initial findings even as we may learn additional facts through our investigation that cause the details above to change or evolve.

FORWARD-LOOKING STATEMENTS

This communication includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements other than statements of historical fact are forward-looking statements. These forward-looking statements are generally identified by the words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “could” or similar expressions. Forward-looking statements are based on current expectations and assumptions, which are subject to risks and uncertainties that may cause actual results to differ materially from the forward-looking statements. These risks and uncertainties include those related to the cybersecurity incident discussed above, such as our ability to assess and remedy the cybersecurity incident, and legal, reputational and financial risks resulting from this or other cybersecurity incidents and other risks and uncertainties associated with our business as described in our filings with the Securities and Exchange Commission. Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements. We undertake no obligation to revise or publicly release the results of any revision to these forward-looking statements, except as required by law.
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Source: T-Mobile US, Inc. - T-Mobile Shares Additional Information Regarding Ongoing Cyberattack Investigation

Paul238 · Oct 31, 2022

Display shows a T

Thanks for your reply. A reset has fixed the issue! It must have been some sort of display artefact.

Except for this annoying "T", I could use Contacts functionality normally, eg scrolling down all contacts, clicking any letter to go to contacts starting with that letter.

When I first went into the Contacts listing screen the display showed those contacts beginning with a number, as per normal functionality.

When I selected a contact to see their details the T went away, only to come back again when I returned to the Contacts listing screen.

But the reset has cleared it. Once again many thanks.

Paul

Windows 10: Can’t do anything on PC after factory reset and shows “We weren’t able to set up your PIN”

Can’t do anything on PC after factory reset and shows “We weren’t able to set up your PIN”

Can’t do anything on PC after factory reset and shows “We weren’t able to set up your PIN”

Can’t do anything on PC after factory reset and shows “We weren’t able to set up your PIN”

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Can’t do anything on PC after factory reset and shows “We weren’t able to set up your PIN”

Can’t do anything on PC after factory reset and shows “We weren’t able to set up your PIN”

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