Windows 10: Can't download latest version of Quick Assist

I'm trying to remotely support my mum's carer and would like to use Quick Assist. When I open it I get the following message: When I click on Open Microsoft Store I get the following screen and it never gets beyond that:What can I do about this?Dave

:)

 

Can't get latest version of Quick Assist (2.0.8.0) to run

I think you may be seeing what's described here:
Microsoft's replaces bundled Quick Assist app with Microsoft Store version - gHacks Tech News
- that Quick Assist (version ?) no longer works and has been replaced by a version exclusively from the Store.

As such, given all the restrictions you've placed on yourself, I doubt anyone's going to be able to help you other than to suggest using an alternative means of allowing remote access.

 

Quick Assist

Hi,

Thank you for writing to Microsoft Community Forums.

Please reply to the following questions to get a better understanding of the issue:

• What happens when you search for quick assist in the start menu?
  
• Are you getting any error message while opening Quick Assist?
  
• Which build version of Windows 10 is installed on your computer?
  
• Since when are you facing this issue?
  
• Did you make any changes to the computer recently?
  

However, you can try the troubleshooting steps mentioned below:

Method 1: Re-registering the app

1. Type PowerShell on the search bar.
   
2. Right click on PowerShell and select
   Run as administrator.
   
3. Type the following command and press Enter:
   
   Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
4. Once the process is completed, restart the computer and search for Quick Assist.
   

Method 2: Creating new user account

You can create a new user account and check if you are able to open Quick Assist.
To create a new user account please follow the steps from L: Create a local user
or administrator account in Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Nikhar Khare

Microsoft Community - Moderator

 

Can't get latest version of Quick Assist (2.0.8.0) to run

I suspect that this isn't solvable given all of my circumstances and such (I'm not on the latest Windows 10 for various reasons I don't want to get into here). I tried but I'm at a loss as to how to solve this. I'll probably just use Team Viewer.

I'm on Windows 10 Pro x64 2004:





The old version of Quick Assist gives a message saying it needs to be updated using the Windows store. I did that, but, it continues to give a message saying it needs to be updated, even though it's at the current version - 2.0.8.0.

I don't use Microsoft Store, and have all of the removable apps uninstalled using O&O AppBuster. So, to get the latest version of QuickAssist, I did this:

I downloaded the latest (2.0.8.0) QuickAssist AppxBundle by going to the Microsoft Store and searching for Quick Assist, which gives this URL: https://apps.microsoft.com/store/det...hl=en-us&gl=US. I then pasted that URL here: store.rg-adguard.net, and downloaded the AppxBundle.

I then used the PowerShell script located here: droidkid.net/2022/05/17/powershell-script-to-install-the-new-quick-assist-silently. I renamed the above AppxBundle to MicrosoftCorporationII.QuickAssist.AppxBundle. That and the PowerShell script - Quick-Assist-Package.ps1, were in the same folder. I opened PowerShell on the folder and ran powershell -executionpolicy bypass -file Quick-Assist-Package.ps1 -install.

It worked, it uninstalled the old version of Quick Assist, and installed the new Windows Store version. I can run Get-AppxPackage | Select Name, PackageFullName in PowerShell and confirm that the latest Quick Assist is installed.

But when I try to run C:\Program Files\WindowsApps\MicrosoftCorporationII.QuickAssist_2.0.8.0_x64__8wekyb3d8bbwe\QuickAssist.exe, this is what I get:





Quick Assist shows a throbber screen at first (spinning dots), then gives the same message as before, "There's a new version of Quick Assist". Within 5 or so seconds, a "Background Task has stopped working" message box appears, then a second one within another few seconds.

I'm not familiar with Windows Store and won't use it, so I'm guessing this has to be run from Windows Store, and can't run like a regular (actual) application using a shortcut to the executable.

Is that right? Or is there some way it can work I'm missing here?