Windows 10: cant factory reset my surface tablet due to locked drive.

Discus and support cant factory reset my surface tablet due to locked drive. in Windows 10 Installation and Upgrade to solve the problem; i was recently given an old tablet from my previous employer. its a surface, not sure which 1. it didnt come with credentials so ive been trying to... Discussion in 'Windows 10 Installation and Upgrade' started by Fr4nt1c91, Oct 7, 2018.

  1. Fr4nt1c91 Win User

    cant factory reset my surface tablet due to locked drive.


    i was recently given an old tablet from my previous employer. its a surface, not sure which 1. it didnt come with credentials so ive been trying to hard reset it to get into it. i tried any password i could remember and failed. i tried going into the bios and looking around and failed. i tried the command line to mess with partitions but failed due to not having enough space. i tried trouble shooter to reset it but the drive is locked and i dont have the key. im out of ideas at this point other than opening it up and replacing the drive which i wont do. im just looking for some help to get into my tablet. i called them and asked but they cant remember the credentials either due to it being a backup and nobody ever needed it. does anyone have some other tips on maybe breaking the drive lock or a command line trick to unlock the drive so i can reset it?

    :)
     
    Fr4nt1c91, Oct 7, 2018
    #1
  2. traydc Win User

    5800 does a factory reset also reset the sim lock

    I have a 5800, which has been unlocked by the provider (Tmobile) so I can use an 02 sim.

    The phone currently has the expired certificate problem, and as suggested in the forums a factory reset may fix this. I know that most of the phones setting will also be reset...



    But will a factory reset also reset the sim lock, and lock the phone back to Tmobile ?
     
    traydc, Oct 7, 2018
    #2
  3. Wrong password even after resetting password to open my surface pro tablet

    Hi,

    For us to effectively assist you, kindly provide us the information below:

    • How did you reset the password for your Microsoft account?
    • Are you referring to the lock screen for your Surface Pro Tablet?
    • What is the exact error message when you try to access the device? If you have a screenshot of the issue, kindly attach it here as well.

    Regards.
     
    Jomel_Santos, Oct 7, 2018
    #3
  4. jwkelley Win User

    cant factory reset my surface tablet due to locked drive.

    Factory reset tablet stuck.


    So I updated my tablet from 8.1-10.
    There were some issues so i reinstalled some drivers and the issues continued so i did a factory reset.
    The reset stopped halfway and wont continue.
    The screen is mostly blank unless i fiddle with some things and a screen comes up asking if I want to continue to update, reset factory settings, trouble shoot, use usb or cd or continue the reset.
    I have tried the reset a few times but it has not worked.
    Amazon.co.jp: マウスコンピューター 8.9型Win8.1タブレット・2in1 PC Office付 (Win8.1/AtomZ3735F/2GB/32GBeMMC/Office HB) WN891: パソコン・周辺機器
    This is the tablet here. Unfortunately everything is also all in Japanese, which i understand somewhat but am kind of winging it.
     
    jwkelley, Oct 7, 2018
    #4
Thema:

cant factory reset my surface tablet due to locked drive.

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