Windows 10: Cant figure out why my PC freezes randomly sometimes

So I've been having an issue with I presume Windows 10 on my newly built gaming PC. Out of nowhere, usually when watching YouTube / Twitch or something, the picture just freezes. I can move my mouse around, and hear anything in the background, but everything else seems frozen. When I go to the desktop, I can drag my mouse around, and right click, but if I click "refresh", the refresh icon stays put on the screen. I can also pause YouTube videos, or move windows around, but they remain frozen after I do so. If I try to sign out, it just sits there trying to sign out forever. I also tried putting it into sleep mode once, and it blue screened when I did so. This happens every few days very randomly. Gaming works great on it. I'm currently thinking it may have been Google Chrome causing the issue, but I have no idea if it is, or why it would happen. I tried turning off hardware acceleration, but no fix.

I had Windows 10 Pro installed, reinstalled Windows many times, and stuck with 10 Home just to be sure, but the issue proceeds. All drivers are up to date, including Windows, the MOBO, GPU, etc.



I built it myself, which I've done many times before. Here are my specs just in case they're needed.

Ryzen 7 3800x Currently Unlocked Frequency; I tried it clocked at 3.9GHz, issue still happened

32GB RAM @ 3000MHz, can go to 3200MHz

ASUS GTX 1080

850W PSU

MPG X570 Gaming Plus MOBO

Windows is installed on a Corsair MP600 PCi 4.0 m.2

I also have an extra SATA SSD, but believe this issue still happened on that, but not 100% sure.



In order to power down the PC, I have to resort to either holding down the power button, or flicking the switch on the PSU, which really feels terrible to do, but I have to.



Temps are totally fine, so I don't think it's overheating. Can anyone help me out? I would greatly appreciate it.

:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

Windows 10 freezes randomly

Hi,

To better assist you regarding Windows 10 which freezes randomly, please provide the following:

• Which is the last Windows update build you've applied to the computer?
• Are there any third party applications that are currently installed?

Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

• Check the motherboard manufacturer's website to find the specific model of your motherboard.
• Go to the computer manufacturer's website.
• Look for the computer model that you're using.
• You should find any available BIOS update.

Let us know how it goes.

 

Windows 10 freezes randomly


Turning off fast startup helped with this issue for another user on a different forum. For newbies, see steps Windows 10 Freezes Randomly.