Windows 10: Can't find BitLocker recovery Key in my Microsoft account

Dear Sirs,I am writing with problem concerning the Recovery Key connected with BitLocker. I have no device connected with my Miscrosoft account and can not find the recovery key which has to be put in the box to run a laptop. I also tried all steps indicated in the FAQ and no one helped. I also considering whether my laptop is connected with different account than mine, but I did not remember it and thought that the laptop is connected with my account but never verified that because of this is my first issue with the BitLocker on this device.

:)

 

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Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Bitlocker Recovery Key

No, no other accounts.

What puzzles me is why the Bitlocker recovery key is not listed on the microsoft account, but there is a recovery key listed there for a computer I do not recognise.

I have several laptops but only the HP Envy has had Bitlocker on it. So what key is this on my account? And why isn't the Envy key there?

 

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Hi Jessen P

Thank you very much for your advice.

I did follow your suggestion but I can't get recovery key.

I got the below message.

You don't have any BitLocker recovery keys in your Microsoft account.

Next Step, What should I do?