Windows 10: Cant find product key for order 700980231

HI MS team,I purchased a W10/W11 Pro upgrade via MS store - order number 700980231.My confirmation email and order history do not contain a product key.How can I resolve this? You've just taken $170 from me without providing the product....

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Product Key not on Order Page

I ordered an upgrade from Windows 10 Home to Pro recently. The upgrade occurred automagically, but I now have no product key. I spent some time and went to my account, finding the order and selecting it. Microsoft support under "Product Key" says to

Go to Order history, find ,
and then select Product key/Install

I looked at the order summary and detail on Order History. There was no Product Key. Much appreciate some help.

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Order History missing the Product key/Install option

I ordered 2 copies of the Windows 10 Home (download) edition from Microsoft's website and I understand Microsoft does not have any record of the product keys, nor do they offer refunds on that type of order.

The instructions given by Microsoft to retrieve those keys is:

1. Go to Order History, find Windows 10, and then select Product key/Install.
   
2. Select Copy to copy the key, and then select Install.
   
3. Select Download tool now, and follow the instructions.
   
4. A wizard will help you through the steps to install. You can install Windows 10 on a PC or a Mac.
   

The problem is that the order in question does not have a Product key/Install option. Is this a bug with Microsoft's website?

 

Product key

Hi Megan,

A product key is used when activating a software.
To help us determine the appropriate troubleshooting steps that can resolve your concern, we'd like to ask the following questions:

• What product are you trying to activate?
• Are you looking for the product key to activate your Office application?
• Which version of Office are you trying to activate? To check this, you can perform the steps posted on this
  link.
• Are you looking for the product key to activate your Windows?

We look forward to your response.