Windows 10: Can’t get any help for blue screen issue on PC

Discus and support Can’t get any help for blue screen issue on PC in Windows 10 BSOD Crashes and Debugging to solve the problem; I’ve been trying to get help to fix a blue screen issue with my PC, but I can’t get access to Support chat, I keep getting a “you are not the owner of... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by KamsiOdinammadu, Aug 29, 2021.

  1. KAMSIODINAMMADU
    KamsiOdinammadu Win User

    Can’t get any help for blue screen issue on PC


    I’ve been trying to get help to fix a blue screen issue with my PC, but I can’t get access to Support chat, I keep getting a “you are not the owner of this case” message. The error code I get for the PC is 0xc0000021a.

    :)
     
    KamsiOdinammadu, Aug 29, 2021
    #1
  2. BIGONEXEON
    bigonexeon Win User

    blue screen issue


    after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step
     
    bigonexeon, Aug 29, 2021
    #2
  3. ROAN T
    Roan T Win User
    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Aug 29, 2021
    #3
  4. AMRITABHATTACHARJEE1709
    AmritaBhattacharjee1709 Win User

    Can’t get any help for blue screen issue on PC

    Blue screen issue on windows 10

    Hi,

    Thank you for posting the query on Microsoft Community.

    I appreciate your interest on windows 10.

    I understand your concern and will help you with the issue.

    To begin with troubleshooting I would like you to answer the following question:


    • Could you please provide the make/model of your laptop?
    The issue might occur due to Viruses, or something changing/deleting
    in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

    I suggest you to follow the step below:

    Step

    I suggest you to refer the article below and check if it helps:

    Troubleshoot blue screen errors

    Troubleshoot blue screen errors

    Please get back to us with updated status, we will be happy to assist you.
     
    AmritaBhattacharjee1709, Aug 29, 2021
    #4
Thema:

Can’t get any help for blue screen issue on PC

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