Windows 10: Can't get audio on outgoing calls from phone apps

Discus and support Can't get audio on outgoing calls from phone apps in Windows 10 Software and Apps to solve the problem; I have a Surface laptop, Win 10, and my audio works on everything I need it to except when I make a call in any of the phone apps I have. I can receive... Discussion in 'Windows 10 Software and Apps' started by Jason Hopp, Aug 4, 2022.

  1. Can't get audio on outgoing calls from phone apps


    I have a Surface laptop, Win 10, and my audio works on everything I need it to except when I make a call in any of the phone apps I have. I can receive calls and audio works, set meetings and audio works, even video calls and audio works. We are using RingCentral, Cisco Jabber and Teams in a transition. When I make a call to someone using any of those apps, they can't hear me and I can't hear them. When I start a meeting or they call me, all audio works both ways. I have tried different headsets, airpods and the PC speakers and mic and all the same result. I have gone through all the s

    :)
     
    Jason Hopp, Aug 4, 2022
    #1
  2. Brink Win User

    AT&T Activates Call Validation Displays

    Source: AT&T Activates Call Validation Displays
     
    Brink, Aug 4, 2022
    #2
  3. Nokia/Lumia 610 - Can`t make outgoing calls

    Hi



    Incoming calls is no problem at all , it shows the name if it is part of my contacts and if not it shows the number. I can not make out going calls from my contacts . The only time I can make a outgoing call is if I go to call settings and change it to ``show
    caller id `` to my contacs . I can make a outgoing call , then after a while the setting jumps back to show everyone and the I can`t make outgoing calls at all.



    Like I said , I reset the phone to factory settings 3 times already. I didn`t trsnfer my contacts after I reset it , I created 3 new contacts , the problem still persisted.



    Is there any way I could downgrade my firmware ? Would it help ? The phone worked perfect for the 1st week
     
    StefanJacksch, Aug 4, 2022
    #3
  4. bradavon Win User

    Can't get audio on outgoing calls from phone apps

    Your Phone App: Ringtone and Call quality terrible?

    Hi,

    Anyone help with this? Thanks.

    Windows 10 version: 1909 (Build: 18363.815)
    Your Phone App version: 1.20041.85.0
    Your Phone Companion Link to Windows app version: 1.20041.82.0
    Link to Windows Service version: 1.0.5.2.30

    Samsung Galaxy S10: Android 10 / OneUI 2.1

    It worked fine using my Surface Pro 4 but on my new Surface Pro X the Ringtone and Call Quality through the Your Phone app are terrible: Constant crackling, tapping whatever you want to call it. Kind of like coins being dropped.

    All other aspects of Your Phone work wonderfully.

    I've tried:

    Phone:

    1. Bluetooth: Unpairing the Surface Pro X
    2. Your Phone Companion App: Clearing Application Data/Cache
    Surface Pro X:

    1. Settings -> Bluetooth: Unpairing the phone
    2. Settings -> Phone: Unlinking the phone
    3. Settings -> Apps: Your Phone App: Repair and Reset
    I then set it all up again which went through all fine.

    I've also tried:

    1. Device Manager -> All Bluetooth Drivers -> Update Driver
    2. Paired a Bluetooth speaker to my Surface Pro X. This works fine.
    I suspect the issue is related to the Your Phone App and Bluetooth but don't know where to check next?

    Because the crackling noise seems to be bluetooth related.

    Thanks

    - - - Updated - - -

    Anyone?

    Thanks
     
    bradavon, Aug 4, 2022
    #4
Thema:

Can't get audio on outgoing calls from phone apps

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