Windows 10: can't get back files that were deleted by "Apps removed while refreshing your PC

I have a HP pavilion dv6, with Windows 10 upgraded from windows 7. How do I retrieve files that were deleted by

"Apps removed while refreshing your PC"? This hasn't happened before. It took my Microsoft Office Home and Student 2010 and others .

:)

 

apps removed while refreshing

Hi Tersia,

Thank you for posting in Microsoft Community.

Sorry for the inconvenience caused to you. I'll certainly help you with this.

I would like to let you know that when you perform a system refresh(reset), the apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from the Windows Store will be reinstalled. Windows puts a list
of removed apps on your desktop after refreshing your PC.

I suggest you to visit your manufacturer's website and download the latest drivers for Windows 10.

To fix the issues with internet connection, I suggest you to run the Internet connection troubleshooter.

Follow the below steps:

• Press Windows key and type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Internet Connections.
• Follow the on-screen instructions to run the troubleshooter.

Hope this will help you. Keep us posted with the status of the issue to assist you further.

Thank you.

 

apps removed while refreshing

Hi AS, thank you so much for the quick reply, I appreciate.

I did do what you said but it seems I also short a driver like: bcmwdi.inf_dmd64_dd9fdb3ec546e714\bcmwdi.inf

My device is Dell Wireless 1704 802.11b/g/n. With the install of the driver on device manager, I see there is an message under 'events' it requires further installation with error code 0x0

I also did the troubleshoot with internet connection dropping, I get the message 'a cable is not plugged in' Sometimes the troubleshooter fix it but sometimes not. I do use the wireless on my mobile aswell and no problems appear with the mobile internet.

Any advice further?

tersia smit

 

Refresh erasing files.


Refresh Windows 10 Windows 10 Installation Upgrade Tutorials

Which option did you choose?

And it sounds as if you don't have a backup strategy. Amongst other things we strongly and repeatedly urge people to use disk imaging- which should be supported by another means to protect critical files you are working on.

[table][tr][td]Keep my files [/td] [td]

• This is to refresh Windows 10.
• Reinstalls Windows 10 and keeps your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

[/td] [/tr] [tr][td]Remove everything[/td] [td]

• This is to reset Windows 10.
• Reinstalls Windows 10 and removes all your personal files.
• Removes apps and drivers you installed.
• Removes changes you made to settings.
• Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)
• If you're planning to donate, recycle, or sell your PC, use this option and choose to fully clean the drive. This might take an hour or two, but it makes it harder for other people to recover files you've removed.

[/td] [/tr] [/table]