Windows 10: cant get my laptop msi camera to work with windows hello it says camera isnt comptable how...

I need someone to help me with getting my camera to be compatible for me to use windows hello face sign in, please get back to me at

*** Email address is removed for privacy *** or *** Email address is removed for privacy ***.

:)

 

camera isnt working

Hello SheilaPavlich,

I'm John an Independent Advisor and a Microsoft user like you. I understand you're having trouble with your laptop camera. Can I ask when is the last time the camera was working? Did you made any changes recently? Is this a built-in or external camera? What is the make and model of your device?

I compiled below solutions for you to try.

Step 1. Give your apps permission

If you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps don’t have default access to the camera.

To let apps access the camera, select the Start button, and then select Settings > Privacy > Camera. Then turn on Allow access to camera on this device.

Step 2. Check your antivirus software

In your antivirus software settings, look for settings that block access to your camera or permission to use your webcam. For help, visit your antivirus software company’s website.

Step 3. Update a device driver using Windows Update

In the search box on the taskbar, type check for updates, then select Check for updates from the list of results.

Under Windows Update, select Check for updates. Windows Update will tell you if you need any updates or not, and whether the latest updates were successfully installed.

Step 4. Download and install the camera driver

In the search box on the taskbar, type device manager, then select Device Manager from the list of results.

In the list of hardware categories, find the device that you want to update, and then double-click the device name.

Click the Driver tab, click Update Driver, and then follow the instructions.

Or Go to your manufacturer's Support Page. Download and install latest drivers for your camera.

Step 5. Roll back your webcam driver

In Device Manager, press and hold (or right-click) your webcam, and then select Properties.

Select the Driver tab, select Roll Back Driver, and then choose Yes. Some drivers don’t provide this option. If your driver doesn’t have Roll Back Driver available, go ahead to the next fix.

After the roll back is complete, restart your computer, and then try opening the Camera app again.

If rolling back didn’t work or isn’t available, uninstall your webcam driver and scan for hardware changes.

Step 6. Uninstall your camera in Device Driver

In Device Manager, press and hold (or right-click) your webcam, and then select Properties.

Select the Driver tab, select Uninstall > Delete the driver software for this device, and then select OK.

In Device Manager, on the Action menu, select Scan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your PC, and then try opening the Camera app again.

If your webcam still doesn’t work, look for help on your webcam company’s website.

Step 7. If your camera isn't listed in Device manager, test ports and run a scan

If your camera isn't found in Device Manager, first try using the camera with a different port on your device. If that doesn't work, try these steps:

If Camera doesn't work in Windows 10

https://support.microsoft.com/en-us/help/13753/...

I hope this helps! Please let me know if you have any further concerns.

Sincerely



Independent Advisor

 

camera not working in MSI laptop

i am using msi laptop

Specs

intel i7 7700hq and nvidia gtx 1060 and 16gb RAM

and i know how to open camera on msi laptop fn + f6

when i click the photo it shows something like this



but my laptop's msi is not working even though camera's LED glows but in my camera app it shows black screen

 

Camera not found (Integrated laptop camera)

I used to have access to my laptop's integrated camera. It has been a few months since I have used the camera in Zoom, but today it does not show up. I have Win10-32 Home (Version 1909 - OS Build 18363.1082) and assume it might have been removed somehow when Windows did an update. I have done all the things I know to do. Device Manager does not show a camera and a scan does not show any camera. I also checked all the categories in DM and there just is no camera. When I type camera in the start menu, it opens a page that says my camera cannot be found and the error code is: 0xA00F4244-no camera attached.

I went to the MSI driver website, but there are no camera drivers. Also, a motherboard and chipset update from the driver webpage did not add the camera drivers. Not sure what else I can do, but I need the camera.