Windows 10: Can't get the Windows Defender team to analyze a potential incorrect detection

Currently, Windows Defender flags the EaseUS Todo Backup Free software installer executable as a Potentially Unwanted Software if you have enabled PUA Protection through PowerShell. It is a popular and widely used backup tool so I would like to get to the bottom of if it is a legitimate detection or a false positive. Screenshot of the detection: https://i.gyazo.com/8097338f12fcab6db1ba33c3e96d3e17.png


I sent the file in for analysis and this was my first attempt here: https://www.microsoft.com/en-us/wdsi/submission/301d75ab-ad73-46af-812c-5c712b0965d0

The response was they were unable to detect it and wanted me to reply with more info...Seeing no option on the page to reply I simply went ahead to create a new submission with more details.


In the second submission I provided screenshots as well as an explanation of it being detected as a PUA but was completely brushed off: https://www.microsoft.com/en-us/wdsi/submission/017acc37-248f-4373-8703-df8eb09b9171

As you can see in this second submission, whoever on the Windows Defender team that looked at this submission cannot read and thought I was submitting an inquiry for a new detection - it clearly says "Incorrect detection" in my submission. This is beginning to turn into a waste of my time and patience, I am asking if someone competent can help look into this?


Thank you,

Mike

:)

 

windows defender keeps saying it finds "potentially harmful software" but nothing listed.

Running latest windows 10.

Defender keeps notifying "potentially harmful software..." but nothing is listed.

Also - when I run a quick scan, defenders says "app detected a potential threat" but nothing is listed in History or in "all detected items".

I don't care about the threat but I do want defender to stop notifying me. I'd like to "allow" whatever it is defender is finding but nothing is ever listed. I would like to fix the problem but I'd be satisfied if I just completely removed defender from
my system to stop the notifications.

What are my options?

 

Windows Defender notification of malware detection

Hello,

Thank you for keeping us posted and we appreciate your continued patience on this issue.

At this point, I suggest you to update the Windows Defender program and check if it helps.

To check for new Windows Defender definitions manually:

• Open Windows Defender.
• Click the arrow next to the Help button, and then click Check for updates. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Also, check if the detection is of the same malware file or not. Again, see if it is any specific program or a file you try to access which triggers the detection.

Additionally, view the log in Event Viewer to check if the malware is removed every time it is prompted.

To open the Event Viewer. To do so, follow the below steps.

• Go to the Control Panel and choose to click on the
  Administrative Tools icon.
• The above action will open up a new window of the Administrative Tools where you will see the
  Event Viewer.
  

You can view Windows Defender "Operational" events in Event Viewer under Applications and Services Logs -> Microsoft -> Windows -> Windows Defender.

Kindly keep us posted, for us to be able to assist you further.

Thank you.

 

potential threat detected

Windows Defender detected Potential Threat : HackTool:Win32/AutoKMS

Tried to remove it. Message said an error occurred: Error Code was Ox800700df

Now what do I do?