Windows 10: can't get to home screen

Discus and support can't get to home screen in Windows 10 Support to solve the problem; I got my brand new laptop 2 weeks ago. It has worked splendid from the get go. Then, yesterday morning, I was playing a game and it froze, so I did a... Discussion in 'Windows 10 Support' started by LisaHikes, Mar 15, 2016.

  1. LisaHikes Win User

    can't get to home screen


    I got my brand new laptop 2 weeks ago. It has worked splendid from the get go. Then, yesterday morning, I was playing a game and it froze, so I did a hard reset by pressing and holding the power botton. Now, every time I turn it back on, I can get as far as the sign-on screen and that's as far as it goes. It just keeps thinking and thinking and thinking and says "Welcome Lisa" but never takes me to the home screen. Also, I tried rebooting it in safe mode, but when it restarted the screen went blank with only the cursor visible and movable. So, I know that the computer works it just won't load anything.
    How can I reset my PC if I can't get to the home screen and start menu?

    :)
     
    LisaHikes, Mar 15, 2016
    #1

  2. Cortana Facebook/Skype integration

    Cortana has taken over my phone i can't get in i can't sign in password or get setting it saids double tap for home screen . but it dosen't raise the screen
     
    Linda J. Davis, Mar 15, 2016
    #2
  3. Black Screen

    Hey!

    Thanks for the information, but another problem is I can't get to the login screen or the home screen.
     
    Davsalooki, Mar 15, 2016
    #3
  4. CountMike New Member

    can't get to home screen

    CountMike, Mar 15, 2016
    #4
Thema:

can't get to home screen

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