Windows 10: Can’t import iPhone photos to Windows PC

submitted by /u/thatgirlboys
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:)

 

iPhone Photos import to Windows 10 PC not working

I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

I want to use it the following way

1. connect iPhone via USB to my Windows 10 PC
   
2. open Microsoft "Photos" app
   
3. click in the upper right on import > add from the device over USB
   
4. select all photos and click import
   

4th step is where it fails, with no usable message.

• I have set the device as trusted on iPhone
  
• I mostly don't see it in My Computer, therefore I cannot just copy
  
• I tried uninstalling every driver and iTunes software
  
• Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
  
• it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
  
• iTunes can successfully copy entire phone.
  
  Other attempts
  
• I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
  
• I tried using iTunes for Syncing the Photos
  
  • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
    

 

iPhone Photos import to Windows 10 PC not working

I could not get my iPhone to appear in Windows Explorer.

The fix for me was to turn off iCloud Photo Library on my phone in Settings - Photos.

After doing that, and then reconnecting iPhone, it appeared in windows explorer as an icon under My PC. I was able to right click and select “Import Photos”.

Perhaps the iCloud Photo Library feature of having some full size and some low res thumbnails on your phone confuses the windows driver. Don’t know, but fix worked for me.

 

Import photos iPhone 4S to Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps and check if it helps

I would suggest you to run the app troubleshooter and then import the photos
from the below link

Refer the link below and check if it helps

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps



If this is the first time you are connecting the iPhone to your PC, you might a get a notification on your iPhone with trust option. Tap the Trust button to continue.

Step 1: Switch to the Start screen, click or tap Photos app tile to run the app.

Step 2: Right-click anywhere on the Photos app to see
Import option in the lower right corner of the screen.

Step 3: Click or tap
Import button to view list of all connected devices to your PC.

Step 4: Click or tap your iPhone entry, select photos and videos that you would like to import, and then click or tap
Import button to start transferring selected photos and videos to your PC.

Place your computer in clean boot state and check if it helps.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

How to perform a clean boot in Windows

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.