Windows 10: Can't import photos

I suddenly can not import new photos to my computer photo gallery (with a USB device) from my android Samsung phone. I get the same response every time: We can't find any photos or videos on your device.' Tried with a different USB cord. I've loaded many photos & videos onto my PC as recently as two weeks ago & never had an issue like this before. Frustrated! Tried all possibilities that I knew & more. How do I fix this transfer problem?

:)

 

importing photos

Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

• Open File Explorer.
• On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

Another option you have is to import the files solely using File Explorer. Here's how you can do it:

• Connect the SD card into the computer.
• Launch File Explorer.
• Click on This PC.
• Locate your SD card under Devices and drives.
• Double-click on the SD card.
• Manually choose which photos to move into your local folders. Right-click on each photo and choose
  Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
  Paste (Ctrl + V).
• If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
• If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

Tell us which method works best for you.

We're here if you need more help.

 

Unable to import photos

Hi Georgio,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• How are you trying to import photos?
• Are you getting any error message?

You may follow the steps provided below and check if it helps to resolve the issue

Windows 10 has a built-in troubleshooter to check and fix issues with Devices. I would suggest you to run this troubleshooter to check if the issue is with your hardware and devices.

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter
  

I suggest you to refer the link below and check if it helps

http://windows.microsoft.com/en-in/windows-8/import-photos-videos

It applies to Windows 10 also.



Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you

 

Import photos from SD Card in Photo Gallery using Autoplay

Hi,

I suggest you to follow the steps provided below and check if it helps.

• Type Autoplay Settings in the Search box and press Enter.
• Under Choose Autoplay defaults, select the option required from the drop down list for
  Removable drive and Memory card and close the Window.
• Restart the system and check for status.

I suggest you to try importing the photos using photo app as below and check if it helps.

• In the search box type photo.
• Click on the photo app.
• On the right hand top corner click on import option.
• Before that you need to plug in SD card where you have saved the photos.

Also refer the steps provided by
Ruth Buruga replied on March 21, 2016 in the below link:

Windows 10 Import pictures from SD card

Hope it helps. Revert to us with the results, will be glad to assist you.

Thank you.