Windows 10: Can't insert admin credentials on remote controI or screen get freeze

Hi,Our company is running 1600 individual laptops or desktop withWindows 10 OS .The systems are operated by branch user without administrative rights.I often connect to these systems remotely with the application TeamViewer.When I want to install software or add a printer etc. UAC window pops up and requests administrative credentials. However, although some systems let me insert the admin password and allow me to take the action with admin rights, other systems freeze the UAC window as soon as I try and put in the first digit and I c

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Can't insert admin credentials on remote controI

Hi,

Our company is running 16 individual laptops with Windows 8.1 and Windows 10 OS in our 16 outlets.

The laptops are operated by the salespeople as standard users without administrative rights.

I often connect to these laptops remotely with the application TeamViewer.

When I want to install software or add a printer etc. UAC window pops up and requests administrative credentials. However, although some laptops let me insert the admin password and allow me to take the action with admin rights, other laptops freeze the UAC
window as soon as I try and put in the first digit and I cannot install any applications etc.

I believe it is a setting that must be switched on to allow the administrative password input remotely but I couldn't find it. Otherwise remote access on a computer running with standard user rights becomes pointless.

I would appreciate your help.

 

Can't insert admin credentials on remote controI

Hi Murat,

Thank you for being part of Microsoft Community.

Since the issue pertains to inserting the administrator credentials while on a remote access, the scope of this sort of support is outside our support boundary.

You can post the query in TechNet forums for better assistance.

The issue you have posted would be better suited in the
TechNet Forums. I would recommend posting your query in the link below.

Microsoft Q&A

Do get back to us for any issues pertaining in the future. We will be happy to help.

 

Can't insert admin credentials on remote control

Hi,

Our company is running 16 individual laptops with Windows 8.1 and Windows 10 OS in our 16 outlets.

The laptops are operated by the salespeople as standard users without administrative rights.

I often connect to these laptops remotely with the application TeamViewer.

When I want to install software or add a printer etc. UAC window pops up and requests administrative credentials. However, although some laptops let me insert the admin password and allow me to take the action with admin rights, other laptops freeze the UAC
window as soon as I try and put in the first digit and I cannot install any applications etc.

I believe it is a setting that must be switched on to allow the administrative password input but I couldn't find it. Otherwise remote access on a computer running with standard user rights becomes pointless.

I would appreciate your help.