Windows 10: Can't install applications on Microsoft Store

I have Windows 10 Home on a Dell Optiplex 990, and I cannot install any apps from Microsoft StoreWhen trying to download something, it will think for a few seconds, then provide me with "Something went wrong on our end." The error code is 0x00000000.Trying to retry the download does not do anything.I tried logging out and logging back in, but nothing happens when I click "Sign in."Please help as I have purchased an application that I cannot access because of thisThanks, -Ben

:)

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

How to install Sky news application from Microsoft Store?

Hi,



Thank you for writing to Microsoft Community Forums.



To install Sky news application on the computer, please follow the steps mentioned below:

1. Open Microsoft Store.
   
2. Click on the search bar on the top right corner and search for Sky news application.
   
3. Click on the Sky news application from the search results.
   
4. You will find Install button on the right side of the screen, click on it to install the application.
   

For additional information, you can refer the article
Get trusted apps and games from Microsoft Store



Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

Microsoft Store free apps

Hello,

Corrupted system files can cause issues when downloading applications from the Microsoft Store. However, for us to provide you the most appropriate assistance, can you provide us the exact error message that you're getting?

As an initial troubleshooting step, we suggest that you reset the Microsoft Store cache and try to download applications again. Check out the steps below:

• 
  Press Windows + R keys to open the run command box.
  
• 
  Type WSReset, then try launching Microsoft Store and sign in.
  
• 
  Once done, try to download applications.
  

We'll wait for any updates to assist you further.