Windows 10: cant install printer

cant install printer

:)

 

Unable to install printer in Win10 due to spooler stopping

Let us resolve your issue in installing your printer. We suggest that you follow the troubleshooting steps below:

• Uninstall all your printer software and drivers.
• Disconnect your printer cables; then, restart your computer.
• Download and install your printer software and drivers from the manufacturer website.
• One you're done, connect your printer; then, check if the issue still persists.

Your reply is most important for us to ensure we assist you accordingly.

 

Old printer installation gives Status:Error

Denis - I'm afraid I don't understand what you mean by: " I suggest you click on your Start menu's HP group..."

However, I carried out your steps 2 and 3 and removed the printer then restarted the PC and the printer returned so nothing achieved. Could you please elaborate on step 1, thanks.

 

Printer installation

Although the HP support forum is a good place to ask this question, I have some doubt whether you'll actually get a useful answer. As far as I can see, the main suggestion there is to completely uninstall and reinstall the HP printer software. That may
or may not work. I didn't notice any positive responses to such suggestions.

If you're willing to take a few more diagnostic steps, perhaps I can suggest something.

How do you want to connect the printer to your computer: USB or wi-fi?

At this point, is anything related to this printer installed? For example:

• Click Start, type Programs and Features into the Search box, and press Enter. If there are any HP-related programs listed here, what are they?
• Open Devices and Printers. If there are any HP devices shown here, please list them.
• Still in Devices and Printers, select (click once) any item in the "Printers and Faxes" section. Now click the link at the top for "Print Server Properties." Select the "Drivers" tab. If there are any HP-related items shown here, please list them.
• Select the "Ports" tab and scroll down past the LPT and COM ports until you get to FILE: . Please list any ports that appear after FILE:
• Make sure that your OfficeJet 6962 is powered on. Click Start, type Fax and Scan in the Search box, and Press Enter. Click the "Scan" button at the lower left. Click "Tools" in the menu bar and then click either "Scan routing" or "Scan settings." Was
  the scanner selected or not?