Windows 10: cant install purchased game

Hi There.


I recently purchased some the Witcher 3 game from the Microsoft Store.


However, when I click, "Install on my Devices" I get a small pop up screen that says, "It looks like you don’t have any applicable device(s) linked to your Microsoft account. To install, sign in on a device with your Microsoft account."


I used my laptop to sign in and make the purchase. It even appears in the device list. However, I am still unable to download my purchase.

.Any help you could give would be appreciated.


Thank you!

:)

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.

 

installing a game

Hi,

Thank you for posting your query in Microsoft Community.
We regret the inconvenience caused to you.


Please try the steps given below and check if the issue persists:

Step 1:

I suggest you to right click on the game and try to run as administrator and check.

Step 2: if that doesn't help I suggest you to install game in compatibility mode and check:

Follow the steps below on how to install game in compatibility mode:

1. Download the game from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the game and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the game install and then check the functionality.

Hope this helps.

Thank you.

 

games (in game purchases)

Hi James,

Sorry for the inconvenience caused to you.

I suggest you to follow the below steps and check if it helps.

• Open Internet Explorer and click on Tools.
• Select Internet Options and go to Advanced
  tab
• Uncheck Do not save encrypted pages to disk and click
  OK.
• Now check if you are able to make the purchase.

Hope this helps. Keep us updated with the status of the issue to continue assisting you further.

Thank you.