Windows 10: Can't lock device remotely.

I've lost my laptop.I've repeatedly tried to lock the device remotely but keep getting the message -"We can't lock your device right now. Something happened. Wait a bit, then try again." Does anyone know why this is happening.Thanks

:)

 

Unlock device after remotely locked

Hi There,

I am wondering what is the step to do to unlock a Surface Book device that I have locked it remotely? Is the other user can still sign in after I lock it remotely?

I have it with my staff right now, but I need to lock it since his contract is over before he could return it to the office.

 

E63 - Memory Corrupted - Due to Device Lock / Remote Lock

follow up to my previous post:

yesterday i encountered my first experience with memory corrupted problem.

as flae63's suggestion, i disabled the lock device and remote lock functionality, change the password to the original of 123456, remove the memory card, then restore it.



today i got the same problem: memory corrupted.

the lock device and remote lock have been disabled. so there must be something else causing this problem.

any response from nokia regarding this problem?

 

Remote lock

Hi,

Thank you for writing to Microsoft Community Forums.

I understand the inconvenience you are facing in signing in to your device with the PIN authentication.

Provide us additional information to assist you better with this issue:

1. What happens when you try to sign with the PIN?
   
2. Do you have an option to sign in with the password?
   
3. May I know what you exactly mean by “Locked laptop remotely with my account”?
   

As you have mentioned you got it back and you are not able to get into it, I would suggest you to refer the article on
Find and lock a lost Windows device,
please check the section "Lock your Windows device remotely after locating it:" and check if it is helpful to you.

If you are facing an issue with signing into your system using the PIN that you assigned, please refer the article
PIN sign-in issues
for more information.

However, if this doesn't resolve your issue and you are facing an issue with logging into your system, please reply to this thread with more information, we will look into this for you.

Regards,

Muralidhar

Microsoft Community Moderator