Windows 10: Can't log in after Windows update

Hi everyone! I need some help:
My hubby updated his windows 10 on his Asus laptop, it took a long time and after it restarted he tried logging in using his password and gets a massage that the password is incorrect. The password is a 100% correct. I tried accessing safe mode but after selecting it from the list it just gets me back to the password screen. So I thought how to bypass the password screen so I can get him into his computer, I downloaded uukeys windows password recovery And burned it on a usb. I plugged it into the laptop and changed the boot order in bios so it would boot from the usb, but it still gets me to password screen. I even tried disabling Windows boot Manu and leaving just the usb option but that just throws me back to bios. Any thoughts? Thanks in advance

:)

 

Can't log on Windows 10 after updating insider preview

Hi Tung,



The above issue might have occurred due to the following reasons:

• Non-updated keyboard drivers.
• Wrong password entries.

Before we assist further, did you check if the login is accessible using
On-screen keyboard?



If haven’t tried, use On-screen keyboard at login screen and check if you are able to login into the user account.



The On-screen keyboard is located in the Ease of access center located at the bottom left corner of the lock screen. It acts as a temporary keyboard in-case your keyboard does not work.



Step 1: Follow the steps below to use on-screen keyboard at the login screen:

• Click on the Ease of access icon located on the bottom right corner of the screen.
• Select on-screen keyboard option and type the password.
• After typing, click on the icon located next to the password entry box and check if you have typed the correct password.
• Press Enter and check if you are able to login into the user profile.

Step 2: After logging in, update the
keyboard drivers manually from Device manager and check if the issue is resolved.

• Press Windows logo + X keys on the keyboard and select
  Device Manager from the context menu.
• Expand Keyboards, right click on the keyboard driver and select
  Update this software from the context menu.
• Follow the on-screen instructions and wait for the update to complete.
• After the update is complete, close the window and check if the changes are effective.

Write to us with the status of the login issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Can't log in after Anniversary edition if Cortana happens from lock screen.

Hi John,

Do not worry we will help you with this issue.

Let us try the troubleshooting steps below and check if it helps.

Step 1: I suggest you to run the troubleshooter from the Microsoft help article below to resolve the issues with Cortana and check if it helps.

Start menu troubleshooter.

Step 2: I suggest you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Update us the status of unlocking the device using password and Cortana for further assistance.

Thank you.