Windows 10: Can't log in at startup - click on log in - says new user No other options available

I tried changing login details to a pin instead of my password. Now I cannot login at all.

:)

 

Can't log in at startup

Hi Eric,

Let's try these simple troubleshooting steps and see if it resolves the issue.

Step 1:

We would suggest you to enable the Built-in Admin account and create a new local account.

• Insert Windows 10 installation media and restart the computer.
• Swipe F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.
• Once the Windows Setup appears, follow these steps:
• Swipe Next and select Repair your computer.
• Then you will see a blue screen and an option to choose.
• Choose the option Troubleshoot and select Advanced options.
• Select Command prompt
• Type: net user administrator /active: yes

Note: Follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

After you reach the login screen, click on Administrator account at the login screen. From Built in administrator account, create a new user account and transfer all the user profile data of the old account (The account which
you are not able to log in).

Step 2: Create a user account

Create a new user account from inbuilt admin account. Follow the steps:

• 
  Press the Windows key + R on the keyboard.
  
• 
  Type netplwiz and press Enter.
  
• 
  Click on Add button and select Sign in without a Microsoft account.
  
• Now click on Local account and follow the on screen to create the local account.

Step 3:

Follow the steps to change the account type of the new account to administrator by navigating to user accounts under control panel:

• 
  Press Window key + X and select Control Panel.
  
• 
  Click on User accounts.
  
• 
  Click on Manage another account.
  
• 
  Click on the new account that you have just created.
  
• 
  Click on Change account type settings.
  
• 
  Click on Change account type.
  
• 
  Click on Administrator.
  
• 
  Click on change account type.
  
• 
  Restart the computer and log in through the new administrator account.
  

Step 4:

Transfer the user profile data from the old account to the new user account.

• 
  Press Windows and x together and select Windows Explorer.
  
• 
  Click on View tab and Click on Options at the top right corner.
  
• 
  Click the View tab, and then click Show hidden files, folders, and drives.
  
• 
  Uncheck the box which states Hide protected operating system files.
  
  Click Yes to confirm, and then click OK.
  
• 
  Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old Username is the name of the profile you want to copy files from.
  
• 
  Select all of the files and folders in this folder, except the following files:
  
• 
  •Ntuser.dat
  
  •Ntuser.dat.log
  
  •Ntuser.ini
  
• 
  Right click and Select Copy.
  
• 
  Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New Username is the name of the new user profile you created.
  
• 
  Right click inside the folder and select Paste.
  

Restart your PC and check if you are able to log in to new user account.

Hope this helps. Do get back to us should you need further assistance.

Regards.

 

Win 10 log in screen does say which users are logged in

On shutdown a warning tells me other users are logged in but doesn't say who. If I log out to the Win 10 user list it doesn't say which user is logged in. Windows 7 did. How do I find out which user is logged in?

 

log in with new user, not able to log in

Hi,



Thank you for writing to Microsoft Community Forums.



In order to assist you with the appropriate troubleshooting steps, please let us know:

• Are you trying to login to the computer using the account or trying to sign in to Outlook.com using a web browser?
  
• When you say “I made a new user account and they are not able to log in”, what happens when you try to login to the new user account?
  
• How did you create a new user account?
  
• Do you receive any error message/code?
  

If possible, please share the screenshot of the error in order to get a clear picture of the issue that you are facing. Please refer
how to include a screenshot in your post
to upload the screenshot.



Note: Make sure you don’t capture any personal information while taking the screenshot.



Please reply with more information on the issue to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator